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Email thread

Marcus Bell checked in after the renewal. Sales Operations Manager Darren Blakey said usage had been lighter after staffing changes at the end of July and agreed a call would help. Marcus offered to book one.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell checked in after the renewal. Sales Operations Manager Darren Blakey said usage had been lighter after staffing changes at the end of July and agreed a call would help. Marcus offered to book one.

Customer view: Darren was candid that usage was lighter than it was, and put it down to staffing changes that were settling. He did not raise price or a rival.

Ask: He accepted a call so people know how to get the most from the brain. Marcus offered to show the team what is possible and check nothing is broken on BG-Demo's side.

Next: Marcus to send times for a call the following week. The evidence does not show which roles changed or by how much usage fell.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-08-21

Last message2026-08-24

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Messages

Marcus Bell 21 Aug 2026 11:34
to Darren Blakey
Hi Darren, Congrats on getting the renewal done, great to have you locked in for another year. I'd like to check in on how the brain's working for you now you're a couple of weeks into the renewed term. Are the questions still flowing, or shall we see about a quick call to make sure everything's set up right? Thanks, Marcus
Darren Blakey 21 Aug 2026 14:27
to Marcus Bell
Thanks Marcus, Good to be renewed. To be honest, usage has been a bit lighter than it was, we had some staffing changes at the end of July and things are just settling down. A call would probably be useful to make sure people know how to get the most out of it. Darren
Marcus Bell 24 Aug 2026 08:37
to Darren Blakey
Understood. Let's book something for next week, I can show the team what's possible and make sure nothing's broken on our side. I'll send a few times over. Cheers, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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