Proposal, Starter plan
Email thread Linthorpe Trade Supplies · sales
Tom Ashdown proposed the Starter tier at a first-year total of 24,525 including implementation. Pauline Metcalfe, Finance Director, asked to reduce users, asked about multi-year terms and whether the implementation fee is negotiable.
What was said
What this says
As at Fri 9 Oct 2026Tom Ashdown proposed the Starter tier at a first-year total of 24,525 including implementation. Pauline Metcalfe, Finance Director, asked to reduce users, asked about multi-year terms and whether the implementation fee is negotiable.
Ask: Pauline asked three things: a lower user count to start, multi-year terms, and a negotiable implementation fee. Tom answered yes to all three and proposed a call to work through the numbers.
Customer view: engaged and commercially minded, with price and commitment the focus. She then asked for Thursday afternoon, after 14:00.
Next: the call decides the numbers. First-term discounts are capped at 20%, so concessions on fee and users need care.
The thread
Updated 9 Oct 26Messages
Tom Ashdown 6 Jun 2024 12:44Pauline and Darren, I've attached the proposal we discussed. The Starter tier is right for your team: 15 users, your four key systems connected, and a month of onboarding. The total is 24,525 for the first year including implementation. Happy to walk through any part of it. What questions do you have? Best, Tom
Pauline Metcalfe 11 Jun 2024 08:23Tom, Thanks for this. A couple of things: can we reduce the user count to start with, and what terms do you offer for multi-year? Is the implementation fee negotiable? Pauline- Tom Ashdown 12 Jun 2024 10:59Pauline and Darren, Yes to all three. We're flexible on user count, we do annual or multi-year, and the implementation fee is negotiable. Let's get a call in to work through the numbers. Cheers, Tom