Join us at our webinar on Thursday 21 November 2024

Email thread

Sofia Marchetti invited Fiona Drummond to the 21 Nov 2024 webinar, noting more of her team using the brain. Logistical invitation, no customer response in the thread.

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What this says

As at Fri 9 Oct 2026

Sofia Marchetti invited Fiona Drummond to the 21 Nov 2024 webinar, noting more of her team using the brain. Logistical invitation, no customer response in the thread.

Ask: Sofia invites Fiona and asks her to pass the invitation to relationship managers. She notes the 15 licences leave room for plenty more of them.

Customer view: there is no customer response in the thread. The positive note on rising use comes from BG-Demo, not from Fiona.

Next: Sofia asks Fiona to name any topic she wants covered, to pass to the session team.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2024-11-07

Last message2024-11-07

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Sofia Marchetti 7 Nov 2024 11:50
to Fiona Drummond
Dear Fiona, A quick note to invite you to our online BG-Demo webinar on Thursday 21 November 2024. It has been good to see more of your team using the brain over the last few weeks, and Daniel and I have both noticed it. The webinar may give the relationship managers a few more ideas for how to use it with their schemes, so do pass the invitation on to anyone you think would enjoy it. You have 15 licences, so there is room for plenty of them. If there is something specific you would like covered, tell me and I will pass it to the team running the session. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help