Webinar invitation for Thursday 17 October 2024

Email thread

Sofia Marchetti invited Iain Lumsden to the 17 Oct 2024 webinar and offered to chase a recent ticket. Logistical thread with no customer response.

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What this says

As at Fri 9 Oct 2026

Sofia Marchetti invited Iain Lumsden to the 17 Oct 2024 webinar and offered to chase a recent ticket. Logistical thread with no customer response.

Ask: Sofia invites Iain to an hour-long webinar and suggests he bring a colleague from the pensions systems side. She also asks him to reply if the recent ticket is still open or unclear.

Customer view: there is no customer response in the thread. The evidence does not show what the ticket was about or whether it was resolved.

Next: Sofia is to hold a place if Iain asks, and pick up the ticket if he replies.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typeevent

Messages1

First message2024-09-28

Last message2024-09-28

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Messages

Sofia Marchetti 28 Sep 2024 15:16
to Iain Lumsden
Dear Iain, I am writing to invite you to our next online BG-Demo webinar, on Thursday 17 October 2024. As IT and Data Protection Manager you see how the brain sits alongside your other systems, and I think the session would be worth an hour of your time. You are welcome to bring a colleague from the pensions systems side if that helps. Separately, I know a ticket came in from your team recently. If anything about it is still open or unclear, please reply here and I will make sure it is picked up properly. The registration link will follow from our events team. Let me know if you would like me to hold a place for you. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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