Executive sponsor catch-up for Delancey Haig

Hello Saskia, Thank you for your time on the last call. Let's be clear about what I took from it: the client-account directors are not yet getting from the brain what you bought it for, and that is ours to help put right, not something your team should have to carry alone. Here is what I would like to do. Daniel will stay your day to day contact, and I would like to act as the senior point of contact for you and Rupert, so that someone at my level sees the account as a whole and can unblock things quickly. I would like us to sit down together for half an hour, ideally with Rupert, to agree what the directors actually need to see before their client reviews and what we should change to get there. Could you let me know two or three slots that work in the next week or so? I will fit around you. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo

Hi Sofia, Sorry for the slow reply, last week got away from me. Yes to the call, and thank you for putting your own name on it. I will be straight with you: adoption is not where I said it would be. A fraction of the 40 licences are in regularly, and I know some of the directors still go back to their own spreadsheets before a review. I would rather say that now than have you hear it from someone else. The directors need this, so I do want to fix it, and I want it simpler for them. What did the client actually say, what did we sell them, what is owed. That is the whole ask. Thursday or Friday this week would suit me. I will ask Rupert's office to hold time too, though he will want to know how long it takes before he agrees to anything. Best, Saskia On 9 Apr 2026, at 10:58, Sofia Marchetti wrote: > I would like us to sit down together for half an hour, ideally with Rupert, > to agree what the directors actually need to see before their client reviews.