Setting up the next check-in

Hi Saskia, I hope the new year has started well. Just to close the loop on our last conversation, I wanted to get the next check-in booked. I have been looking at activity again and usage has dipped further since we spoke. I don't want that to sit unaddressed, and I'd rather talk it through with you than guess at the reasons. How is the team finding it at the moment? If it helps, I can bring a suggestion for a short session with the directors, built around one of their real clients, so we can see what they actually reach for and what gets in the way. Would later this week or early next week work for a call? Tell me what suits and I'll send the invite. Best wishes, Daniel

Hi Daniel, Thanks for flagging it. I'll be straight with you: adoption is not where I want it to be, and I'm not going to dress that up. I think the directors have gone back to their old habits when things get busy. The pages are fine, but if it isn't the quickest route to what a client actually said, they skip it. The directors need this to be quicker than a phone call to their team. Yes to the session. Early next week suits me, ideally a morning. Keep it small, just the directors who have the most client reviews coming up, and please bring something concrete. We also need to talk about the July renewal at some point, and I would like to have something to show before then. Can we make that part of the call? Best, Saskia On 21 Jan 2026, at 10:12, Daniel Okafor wrote: > I have been looking at activity again and usage has dipped further since we spoke.