Catching up after the renewal

Email thread

Daniel Okafor asks Saskia Mendes for check-in slots after the renewal, with the contract running to 2 Jul 2026. He wants to cover recent tickets, one high priority, and usage. No customer response in the thread.

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As at Fri 9 Oct 2026

Daniel Okafor asks Saskia Mendes for check-in slots after the renewal, with the contract running to 2 Jul 2026. He wants to cover recent tickets, one high priority, and usage. No customer response in the thread.

Ask: Daniel wants to cover how the new term is going, the recent tickets and who is asking questions across the 40 licensed users.

Customer view: There is no customer response in the thread.

Next: Daniel will send a draft agenda by Friday and needs two or three slots from Saskia.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2025-07-17

Last message2025-07-17

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Daniel Okafor 17 Jul 2025 10:19
to Saskia Mendes
Hi Saskia, I hope you're well. Now that the renewal is in place and the contract runs through to 2 Jul 2026, I'd like to put our next check-in in the diary while it's fresh. A few things I'd like to cover with you: - How the team is finding it since the new term began, and whether the directors are getting what they need before their reviews. - The recent tickets. I can see a couple came in lately, one of them marked as high priority, and I want to go through them with you properly so nothing is left hanging. - Usage across the 40 licensed users. It looks to be moving the right way, but I'd rather hear from you who is asking the questions and who has gone quiet. I'll come back to you by Friday with a draft agenda if that's helpful. In the meantime, could you send me two or three slots that suit you over the next couple of weeks? I'm happy to fit around the client reviews. And thank you again for your support through the renewal conversation. It meant a lot to the whole team here. Best wishes, Daniel

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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