Notes from our check-in
Email thread Delancey Haig · cs
Daniel Okafor's notes of a check-in with Saskia Mendes: usage steady but a touch softer, support quiet, a refresher for directors agreed, and a value case wanted before the contract ends on 2 Jul 2025. No customer reply in the thread.
What was said
What this says
Current to 13 Oct 26Daniel Okafor's notes of a check-in with Saskia Mendes: usage steady but a touch softer, support quiet, a refresher for directors agreed, and a value case wanted before the contract ends on 2 Jul 2025. No customer reply in the thread.
Ask: Daniel recorded two actions. Saskia is to identify directors who would value a walkthrough, and he will return with a refresher session built around their own clients.
Customer view: Saskia asked for the brain to be simpler for occasional users. The thread holds no reply from her, so the notes are BB-Demo's account only.
Next: Daniel plans to raise the renewal with Rupert Lasker once the value case is clear. Priya Raman is to be kept informed on the commercial side.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 29 Apr 2025 09:26Hi Saskia, Thank you for your time yesterday. Here are my notes, so we both have the same picture. Where things stand - Usage is steady, though a touch softer than the previous quarter. Nothing alarming, but worth keeping an eye on. - The directors who use the brain are using it ahead of client reviews, mainly for vacancies, placements and complaints together. - Support has been quiet. Only the one ticket recently, and nothing urgent. What we agreed - You will have a word with the directors who haven't picked it up yet, and tell me which of them would value a short walkthrough. - I'll come back to you by the end of next week with a simple refresher session for them, built around their own clients. - We'll talk about the renewal properly with Rupert closer to the time. Your contract runs to 2 Jul 2025, and I'd like the value case to be clear before then. I'll also keep Priya in the loop on the commercial side. You asked whether we can make it simpler for occasional users, and I think we can. I'll bring a couple of ideas to the refresher. If I've got anything wrong or missed something, just say. Best wishes, Daniel