What was said
What this says
Current to 14 Oct 26Sofia Marchetti invited Saskia Mendes to the 20 Mar 2025 webinar and offered to pick up any open support questions. Logistical invitation; no customer response in the thread.
Ask: Sofia invites Saskia and her client-account directors to the online webinar on 20 Mar 2025.
Customer view: There is no customer response in the thread. Sofia notes more of the team using the brain and a couple of questions to support, without saying whether they are resolved.
Next: Sofia offers to pick up anything still open if Saskia raises it before or on the day.
The thread
Updated 9 Oct 26Typeevent
Messages1
First message2025-03-09
Last message2025-03-09
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Messages
- Sofia Marchetti 9 Mar 2025 15:07Hello Saskia, Sorry to write on a Sunday. I was planning next week and wanted to get this to you early. We are running a BB-Demo webinar online on Thursday 20 Mar 2025, and I would love you and some of your client-account directors to join. The session is about getting more from the brain in the run-up to reviews, including how to keep each client's vacancies, placements, invoices and complaints in view without going to several systems. It is practical, and there will be time for questions. I have noticed more of your team using the brain over recent weeks, which is good to see, and I know there have been a couple of questions to our support team. Let's be clear about what we can do: if anything from those is still open and you would like to raise it on the day, or before, just tell me and I will make sure it is picked up. If you would like to come, reply here and I will send the joining details. If the date is awkward, I can send the recording afterwards. Best regards, Sofia Marchetti Head of Customer Success, BB-Demo
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