What was said
What this says
As at Fri 9 Oct 2026Sofia Marchetti personally invited Jess Ferrand to the online BG-Demo webinar on Thursday 17 October 2024, citing her heavy use and asking for product feedback. There is no customer response in the thread.
Ask: Sofia wants Jess to bring a real client review and say what the brain should do better. She also offers to add other directors.
Customer view: there is no customer response in the thread, so Jess's interest is not shown.
Next: this is an invitation, not a renewal or commercial discussion. It does show BG-Demo treats Jess as a reference user.
The thread
Updated 9 Oct 26Typeevent
Messages1
First message2024-10-11
Last message2024-10-11
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Messages
- Sofia Marchetti 11 Oct 2024 13:38Hi Jess, I wanted to invite you personally to the BG-Demo webinar on Thursday 17 October 2024. It is online, so you can join from your desk or wherever you happen to be that day. I am writing to you rather than sending the general invitation because you are one of the heaviest users of the brain at Delancey Haig, and the team here has noticed. We have been looking at how the client-account directors use it ahead of reviews, and your way of pulling vacancies, placements, invoices and complaints together before a client conversation is exactly what we would like more customers to see. Saskia has told us how much the directors value being able to see each client whole, and your usage is a big part of why. There is nothing to prepare and no manual to read. If you have a client review coming up, bring it along as a real example and put your questions to the team. I would also be glad to hear what you would like the brain to do better, because we use that feedback directly when we plan what to build next. If the day does not work for you, tell me and I will make sure you still get what was covered. And if any of your fellow directors would like to come, just forward this on or let me know their names and I will add them. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo
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