Invitation to our online webinar

Email thread

Nell Ashcombe invited Jess Ferrand to an online BG-Demo webinar on 16 May 2024. Purely an event invitation; there is no customer response in the thread.

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What this says

As at Fri 9 Oct 2026

Nell Ashcombe invited Jess Ferrand to an online BG-Demo webinar on 16 May 2024. Purely an event invitation; there is no customer response in the thread.

Ask: Nell invites Jess to a short online session on seeing what a client has said, been billed and complained about before a review. She offers the recording if Jess cannot attend.

Customer view: there is no customer response in the thread, so interest is not shown.

Next: no action is recorded. Jess's role as a client account director is relevant to the dashboards and cross-system use the brain sells.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typeevent

Messages1

First message2024-05-10

Last message2024-05-10

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Messages

Nell Ashcombe 10 May 2024 09:22
to Jess Ferrand
Hi Jess, We're running a BG-Demo webinar online on Thursday 16 May 2024, and I'd like you to be there. It's a short session on how teams are using one place to see what a client has said, been billed and complained about before they walk into a review. Given the work your client-account directors do, I think it's close to home for you. It's online, so you can join from your desk. If you can come, just reply and I'll make sure you get the joining details. If you can't, say so and I'll send you the recording afterwards. And if there's something you'd like us to cover, tell me and I'll pass it on to whoever is presenting. Best, Nell Nell Ashcombe Chief Executive Officer and Co-founder, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help