Finding time to talk through the renewal terms

Email thread

Malcolm Ridgway accepted Wednesday at 14:30 but wants the current schedule and terms in writing first, will not discuss features, and said not to open with growth but with what the company gets for the money.

made from

What was said

What this says

As at Fri 9 Oct 2026

Ask: Malcolm wants the schedule and terms as they stand today, including what is paid for the 200 licences and what that covers.

Customer view: He states that usage has been falling and that Lewis knows it. He will attend only if the meeting is about the contract.

Next: Lewis must send the written schedule before Wednesday and open on value for money, not expansion.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesales

Messages2

First message2026-08-27

Last message2026-08-28

Emailmade from

Messages

Lewis Kerr 27 Aug 2026 14:06
to Malcolm Ridgway
Dear Malcolm, Following our last conversation, I would like to find thirty minutes with you to talk through terms ahead of your contract end on 27 Feb 2027. I would rather we started early than have the conversation squeezed close to the date. I can offer Tuesday at 10:00 or Wednesday at 14:30 next week. If neither suits, tell me what does and I will work around you. I will send a short written summary of the current schedule beforehand so that you have it in front of you, and nothing will be new on the day. I'll send that over as soon as you confirm a slot. Kind regards, Lewis
Malcolm Ridgway 28 Aug 2026 09:35
to Lewis Kerr
Lewis, Wednesday at 14:30 works. Before then, I want the schedule and the terms as they stand today, in writing. Include what we pay for the 200 licences and what is included in that. I will not discuss features. If it is about the contract, I will attend. One more thing. Usage has been falling and you know that. Do not open with growth. Open with what we are getting for the money. Malcolm Ridgway

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help