What was said
What this says
Current to 13 Oct 26Lewis Kerr sent a £4,548 expansion proposal, ex VAT. Malcolm Ridgway asked for the order form, questioned adding to unused licences, wanted total cost in writing, and prefers to wait for Daniel's review.
Ask: Malcolm wants the order form and a written answer on what the extra £4,548 does that the existing licences do not, and whether further charges follow.
Customer view: He says a fraction of the 200 licences are in regular use and asks to hold the 14 Sep 2026 close date loosely. He expects Deepa to say the same.
Next: Lewis needs to send the order form and a written value case, and let Daniel's review lead.
The thread
Updated 9 Oct 26Messages
- Lewis Kerr 18 Aug 2026 13:42Dear Deepa, dear Malcolm, Thank you both for your time on the call earlier. As promised, here is the proposal in writing. To put a number on it, the expansion comes to £4,548 in total, excluding VAT. That is the value of the deal as a whole and I have not presented it as an annual price. It would sit under your existing Enterprise order form and be co-termed to your renewal on 27 Feb 2027, so there is no separate renewal date to track. I am aware that active usage has been softer lately and I would not want you to buy anything the usage does not support. If you would rather we hold this until Daniel has finished reviewing where the quiet branches are, I understand. We have pencilled in 14 Sep 2026 as the expected close, but that is a planning date, not a deadline. I'll send the full order form over today if you would like to see the schedule. Kind regards, Lewis
- Malcolm Ridgway 18 Aug 2026 15:05Lewis, Send the order form. I will read the schedule before I say anything else. Two points. We hold 200 licences and a fraction of them are in regular use. You are asking me to add to something we are not using fully. What does the extra £4,548 do for us that the existing licences are not doing? And is that figure the whole cost, or are there further charges to follow? Put it in writing. I would rather wait until Daniel's review is done. Deepa will tell you the same, I expect. Hold the 14 Sep 2026 date loosely. Malcolm Ridgway