Time for our next check-in

Hello Deepa, Thank you again for your time on our last conversation. I'd like to get our next check-in in the diary, and I wanted to ask you first how best to shape it. From my side, the picture looks good. More people at Merriott Lyle are using the brain than a quarter ago, and that is well within the 200 licensed users, so there is plenty of room for the branch and key-account teams to grow into it. I'd like to hear from you what is behind that, and how the team is finding it day to day. Could we find about forty minutes sometime next week? Tuesday or Wednesday morning would suit me best, but I'm happy to work around your account-data review if that is in the way. Just to close the loop, if there is anyone you would like me to bring in from your side, tell me and I'll make sure the invitation goes to them as well. Best wishes, Daniel

Hi Daniel, Thanks for this. Wednesday morning works for me, and I'd rather not leave it any later than that, as the regional directors are asking me what we are getting from the brain. Three things I'd like to cover: where the extra usage is coming from (which account, which branch?), whether the credit control team are using the account view as much as the key-account managers, and what you would suggest we do next. I'd also like Tariq in the session for the connector side. And let's get credit control in the room if we can. I'll ask them today and tell you who is free. If you can show me where the usage numbers come from, that would help me a lot when I talk to the directors. Thanks, Deepa

Hello Deepa, Thanks for coming back to me on Friday. Wednesday morning it is. I'll aim for 10:00 and send the invitation to you and Tariq this morning, and I'll add the credit control colleagues once you have told me who is joining. I'll come back to you by tomorrow afternoon with a short agenda built on your three points, and I'll include a breakdown of usage by team so you can see where it comes from before the session rather than during it. On 27 Mar 2026, at 12:20, Deepa Chauhan wrote: > I'd also like Tariq in the session for the connector side. > And let's get credit control in the room if we can. Agreed on both. If it turns out that Wednesday is tight for the credit control team, tell me and we can look at splitting the session in two rather than losing them. Best wishes, Daniel