Following up on the QBR

Dear all, Thank you for your time on the quarterly review. I wanted to close the loop in writing while it is fresh, and I have copied Lewis so he has the same picture. A short summary of where we landed: - Use of the brain has grown again this quarter. More people across branch, key-account and credit-control teams are asking it questions, which is the measure we care most about. - Tariq's connectors are loading every night and there are no high priority tickets open. The few tickets we did see were how-to questions and were closed quickly. - Deepa would like to get credit control and the regional teams into the same monthly review, and I am happy to support that with a walk-through of the account view. The contract currently runs to 27 Feb 2026, so over the coming weeks Lewis will come back to you with the renewal terms for the licensed users and the connectors you have in place. Malcolm, I know you will want those in writing, so that is what he will send. Tariq, I'll come back to you by the end of next week on the one mapping question we parked. How is the team finding it generally? Do say if there is anything you would like us to cover next time. Best wishes, Daniel

Daniel, Thanks for the summary. It matches my notes. On renewal: the order form shows £116,500 a year for 200 users. I want the renewal quote on the same base, with every change shown against it. A percentage on its own is no use to me. Put it in writing, Lewis, and show what is included and what is extra. I will read the schedule before anything is signed. And tell me what the usage growth is worth to us in terms the board will accept. Deepa can help with where the numbers come from. Malcolm Ridgway