Follow-up from our call

Email thread

Tom Ashdown thanked Toby Lister for the 22 Aug 2023 call and promised a demo on Penvarra Digital's own systems. Toby replied the same day that he was interested in seeing HubSpot and the help desk handled together. Logistical follow-up, early stage.

made from

What was said

What this says

As at Fri 9 Oct 2026

Tom Ashdown thanked Toby Lister for the 22 Aug 2023 call and promised a demo on Penvarra Digital's own systems. Toby replied the same day that he was interested in seeing HubSpot and the help desk handled together. Logistical follow-up, early stage.

Ask: Tom committed to a demo of the brain against Penvarra Digital's systems by the end of the week. Toby did not ask for anything new.

Customer view: Toby, Head of Data, said he was interested to see HubSpot and the help desk together. That points to a connector-led evaluation, with reconciling data across teams as the pain point.

Next: Tom sends the demo. The thread shows no date and no tier discussed yet.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesales

Messages2

First message2023-08-22

Last message2023-08-22

Emailmade from

Messages

Tom Ashdown 22 Aug 2023 16:18
to Toby Lister
Hi Toby, Thanks for the time this morning. Really helpful to understand how you're using your CRM and where the pain points are with reconciling data across teams. I'll put together a demo of the brain against your own systems and send something over by the end of the week. Cheers, Tom
Toby Lister 22 Aug 2023 18:20
to Tom Ashdown
Hi Tom, Thanks, really interested to see how it would handle our HubSpot and help desk together. Speak soon. Toby

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help