Help & Support
B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.
How to use the site
- Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
- Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
- Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
- Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
- Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.
How to ask
Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.
- Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
- Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
- The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.
What the data covers
| Data | Records |
|---|
| Organisations | 225 |
| People at customers | 862 |
| BG-Demo staff records (in post and leavers) | 58 |
| Calls | 1,995 |
| Email threads | 3,013 |
| Support tickets | 1,159 |
| Documents | 1,218 |
| Deals | 315 |
| Invoices | 285 |
| Events | 49 |
| News items | 119 |
Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.
BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.
Who to contact
Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
Sofia Marchetti 23 Mar 2025 08:03Hi Faye, We're hosting a webinar on 17 Apr 2025 about how data teams support customer-facing teams after the sale. Given what you've told us about Cairnlea's focus on customer care, this might be of interest. Let me know if you'd like to attend and I'll send the details. Best regards, Sofia Marchetti