Demo follow-up

Email thread

After the 18 Dec 2025 demo, Toby Cowell said the session was useful and that tracking a resident complaint through to legal notice is a manual headache. Hannah Lowe is due to follow up with integration thoughts.

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As at Fri 9 Oct 2026

After the 18 Dec 2025 demo, Toby Cowell said the session was useful and that tracking a resident complaint through to legal notice is a manual headache. Hannah Lowe is due to follow up with integration thoughts.

Ask: Tom promised that Hannah Lowe would send thoughts on pulling Wrenfield's systems together early the following week. Toby replied within minutes and is waiting for her.

Customer view: Toby is keen to see the complaint-to-legal-notice timeline work in practice. This is a concrete pain point that BG-Demo can map to its connectors and chat.

Next: Hannah's follow-up is the open commitment. The evidence does not show Hugh Fenton or Gemma Varley replying.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-12-18

Last message2025-12-18

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Messages

Tom Ashdown 18 Dec 2025 17:55
to Hugh Fenton, Toby Cowell, Gemma Varley
Thanks for the demo this afternoon. Great to see how your teams track resident requests, invoicing and freeholder comms in parallel, it's exactly the kind of complex workflow we're built for. Hannah on this email will get back to you early next week with some thoughts on how to pull your systems together most cleanly. Best, Tom
Toby Cowell 18 Dec 2025 18:08
to Tom Ashdown
Tom, Thanks. Really useful session. The way the tool handles the timeline from a resident complaint to legal notice, that's been a manual headache for us, so we're keen to see how it works in practice. Looking forward to hearing from Hannah. Cheers, Toby

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