Renewal call: a time that suits

Email thread

Renewal scheduling thread. Daniel Okafor shares that usage has picked up and proposes call times. Stuart Kenyon agrees Friday at 09:00 and says Ruth told him much the same last week.

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What was said

What this says

As at Fri 9 Oct 2026

Renewal scheduling thread. Daniel Okafor shares that usage has picked up and proposes call times. Stuart Kenyon agrees Friday at 09:00 and says Ruth told him much the same last week.

Ask: Daniel wants a half-hour renewal call and uses rising team usage as the opening point.

Customer view: Stuart is positive. He says it is good to hear and that Ruth had said much the same, so the usage message is corroborated from inside the customer.

Next: Friday at 09:00 call, with the term running to 30 Nov 2025.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-10-14

Last message2025-10-15

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Messages

Daniel Okafor 14 Oct 2025 17:44
to Stuart Kenyon
Hello Stuart, I hope the week is going well. I wanted to let you know that usage at Dunholm has picked up nicely over the last couple of months, with noticeably more of your team asking the brain questions each week. It would be good to share that with you properly on the renewal call, and to hear how it looks from your side. Would Thursday at 11:00 or Friday at 09:00 suit you? Half an hour is plenty. The term runs to 30 Nov 2025, so we have time, but I'd rather not leave it to the last minute. Best wishes, Daniel
Stuart Kenyon 15 Oct 2025 08:17
to Daniel Okafor
Daniel, Good to hear. Ruth said much the same last week. Friday at 09:00 is fine, I'll put it in the diary. Stuart

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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