Renewal notice: Brannock Medical Supplies

Email thread

Marcus Bell sent Andrew Pickering formal renewal notice for the Growth subscription, term ending 30 Apr 2026. No customer response in the thread. Price discussion is left to Priya Raman.

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As at Fri 9 Oct 2026

Marcus Bell sent Andrew Pickering formal renewal notice for the Growth subscription, term ending 30 Apr 2026. No customer response in the thread. Price discussion is left to Priya Raman.

Ask: Marcus gives formal notice of renewal and offers a usage summary for the key-account managers ahead of the commercial conversation.

Customer view: there is no customer response in the thread, so Andrew's position is not shown.

Next: Priya Raman is to come back separately on renewal terms. The notice records contracted annual recurring revenue of £48k and 40 licensed users, as stated in the email.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2026-01-30

Last message2026-01-30

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Marcus Bell 30 Jan 2026 17:58
to Andrew Pickering
Dear Andrew, I'm writing as your Customer Success Manager to give you formal notice that your Growth subscription with BG-Demo comes up for renewal. The current term runs to 30 Apr 2026. For reference, the position on our records is: - Customer since 1 May 2024 - Growth tier, 40 licensed users - Contracted annual recurring revenue of £48,500 I've copied Priya Raman, who owns the commercial side of your account. She will come back to you separately on renewal terms, and I'll leave any discussion of price with her. From my side, I'm happy to pull together a usage summary for you and the team ahead of that conversation, so you can see what the brain has been doing for the key-account managers. If you would like anything in writing before we talk, please say and we will send it over. Kind regards, Marcus Bell Customer Success Manager, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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