Your renewal: Growth subscription ending 30 April 2025
Email thread Brannock Medical Supplies · renewal
After formal renewal notice for the Growth subscription ending 30 Apr 2025, Finance Director Andrew Pickering questions the higher renewal figure, wants the basis and terms in writing, and asks who his account manager is.
What was said
What this says
As at Fri 9 Oct 2026After formal renewal notice for the Growth subscription ending 30 Apr 2025, Finance Director Andrew Pickering questions the higher renewal figure, wants the basis and terms in writing, and asks who his account manager is.
Ask: Andrew wants to understand how the renewal figure was arrived at and says he does not agree price changes by telephone. He also wants a named account manager, citing a number of changes at BG-Demo.
Customer view: he is polite but guarded. Marcus names Priya Raman, hands pricing to her and offers a usage summary.
Next: Priya owes the written breakdown and proposed terms; the renewal is open, not executed.
The thread
Updated 9 Oct 26Messages
Marcus Bell 30 Jan 2025 16:29Dear Andrew, I'm writing as your customer success manager to give you formal notice that Brannock's Growth subscription comes up for renewal on 30 April 2025. Where things stand: - Contracted annual recurring revenue is currently £46,300, covering 40 licensed users - The subscription started on 1 May 2024 and runs to 30 April 2025 - The renewal is open on our side at £48,500 in total, with an expected close of 25 April 2025 Priya, copied here, owns the commercial terms and will send you the renewal paperwork. My side is making sure the brain is doing its job for your key-account managers up to and beyond the renewal date. Happy to jump on a call if it would help to walk through how your teams have been using it. Thanks, Marcus
Andrew Pickering 4 Feb 2025 08:05Dear Marcus, Thank you for the notice. I note the renewal is shown at a figure above what we currently pay, and I would like to understand how that has been arrived at before we go any further. I should say plainly that I do not agree changes to price on the telephone, so I would like that in writing, in the round, with the contract terms alongside it. Could you also confirm who is our account manager now? I have seen a number of changes at your end over the years and I prefer to deal with a named person. Kind regards, Andrew Pickering- Marcus Bell 5 Feb 2025 17:29Dear Andrew, Thanks for coming back so quickly, and understood on putting it in writing. To answer your question first: Priya Raman is your account manager and remains so through the renewal. She is copied here. Pricing and terms are hers to explain, so I will leave that with her rather than guess at the detail. Priya, could you send Andrew the written breakdown and the proposed terms? I will carry on as your day-to-day contact for adoption and usage, and I've pulled the numbers if a summary of how the teams have been using the brain would be useful alongside it. Thanks, Marcus On 4 Feb 2025, at 08:05, Andrew Pickering wrote: > Could you also confirm who is our account manager now?