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Daniel Okafor wrote to Hugh Firth on 28 Jul 2026 after a call, flagging technical tickets including a high priority one, and asking about friction. The thread has no customer response.

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As at Fri 9 Oct 2026

Daniel Okafor wrote to Hugh Firth on 28 Jul 2026 after a call, flagging technical tickets including a high priority one, and asking about friction. The thread has no customer response.

Ask: Daniel flags a couple of technical issues in recent tickets, one high priority, and says support will reach out. He asks how the team is finding the brain and whether there is friction.

Customer view: the evidence does not show Hugh's view. There is no customer response in the thread.

Next: the ticket detail and the usage trend are not in this thread, so check them before the next conversation.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2026-07-28

Last message2026-07-28

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Messages

Daniel Okafor 28 Jul 2026 10:46
to Hugh Firth
Hi Hugh, Thanks for jumping on a call this morning. I wanted to flag that we've picked up a couple of technical issues in your recent tickets, including one marked as high priority. I'll have our support team reach out directly, but I wanted to make sure you had visibility on our end. On a brighter note, your usage has been climbing nicely. How is the team finding the brain right now? Any friction points we should know about? Best wishes, Daniel

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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