What was said
What this says
Current to 13 Oct 26Nell Ashcombe invited Rajesh Mistry to an online BB-Demo webinar on Thursday 18 July 2024, tied to his teams' difficulty seeing retailer accounts, complaints and orders together. No customer response in the thread.
Ask: Nell invited Rajesh, or someone from his team, to a webinar showing the data in a single layer, with no obligation.
Customer view: there is no customer response in the thread, so the evidence does not show whether he attended or was interested.
Next: the invitation is a marketing touch, not a commercial discussion, and the thread is logistical in nature.
The thread
Updated 9 Oct 26Messages
- Nell Ashcombe 25 Jun 2024 17:51Hi Rajesh, We are running an online webinar on Thursday 18 July 2024 and I would like you to come. You told us your commercial insights and customer service teams struggle to see retailer accounts, service-level complaints and orders in one place. The session shows what that looks like when the data sits in a single layer and people just ask it questions. It is built around real working examples rather than slides, and there is time for questions at the end. It is online, so it costs you an hour or so and nothing else. If it is not useful, leave early. I would rather you did that than sat through it politely. If you would like a place, reply to this email and I will add you to the list. If you would rather send someone from your team, that works just as well. Tell me who and I will sort it. There is no obligation attached to any of this. Come along, see whether it answers anything you are actually dealing with, and tell us what is missing. Best, Nell