Onboarding session: refresh timing and follow-up

Hello Craig, Thank you for your time today. I will keep this brief and put the main points in writing so that they are on record. The honest answer on refresh is that the nightly refresh should be complete by 07:00 each business day, and for your first few weeks I would like us to watch it together rather than assume it is fine. If anything about the timing needs to move, I will tell you before it moves, not after. Could you send me a screenshot of the admin console connector status on Monday morning, so that we have a baseline? Then we can agree whether the next session is needed or whether an email is enough. Best, Tobias

Tobias, Understood, and thanks for the write-up. That matches my notes from the session. I'll send the console screenshot on Monday once the overnight refresh has run, and I'll keep an eye on it through the week. If one of the connectors times out again I'll send you the log excerpt along with the screenshot, rather than just a message saying it's red. One ask: if the refresh window is going to change, please give us the notice before it happens so we can agree a change window with the team first. I can't commit anything beyond that on our side, as the wider decisions are not mine to make. Regards, Craig