Data refresh issue: where we are
Email thread Veldmaat Payments · support
Sofia Marchetti told Joost Verbeek on 22 Jul 2026 that the nightly refresh failed and the brain answered on stale data. She gave a fix time and a backfill time. There is no customer response in the thread.
What was said
What this says
Current to 13 Oct 26Sofia Marchetti told Joost Verbeek on 22 Jul 2026 that the nightly refresh failed and the brain answered on stale data. She gave a fix time and a backfill time. There is no customer response in the thread.
Ask: Sofia owns the failure and tells Joost the brain was available but stale. She asks that output be treated as possibly out of date and offers manual checks.
Commitment: The fix is due at 16:05 and the backfill by 09:30 the next day, Thursday. She will write again once she has checked it herself.
Customer view: Joost has not replied, so his reaction is not shown. This is a data freshness failure rather than an availability one.
The thread
Updated 9 Oct 26Messages
Sofia Marchetti 22 Jul 2026 15:36Joost, I want you to hear this from me directly, not only from the status page. Let's be clear about what happened. The nightly refresh did not complete as it should, so the brain has been answering on stale data for your team. It was available throughout, but I know that is little comfort when merchant risk are relying on a current picture. We posted the notice on the status page at 11:40 today. Here is what we will do. The fix is due to be deployed at 16:05 this afternoon. After that we will backfill the missing data, and we expect the backfill to be complete by 09:30 tomorrow, Thursday. I will write to you again once it is done, and not before I have checked it myself. Until then, please treat anything your team pulls from the brain as possibly out of date. If your account managers or merchant risk need something specific verified, tell me and I will have it checked by hand. I own this, and I am sorry for the disruption. Best regards, Sofia Marchetti Head of Customer Success