Proposal for Veldmaat

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Joost Verbeek, Head of Data, said the proposal scope is what Veldmaat expected. He asked for a live date commitment for each connector and the morning refresh service levels written into the order form, not only the standard terms.

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As at Fri 9 Oct 2026

Joost Verbeek, Head of Data, said the proposal scope is what Veldmaat expected. He asked for a live date commitment for each connector and the morning refresh service levels written into the order form, not only the standard terms.

Ask: Joost wants HubSpot and Zendesk live dates committed per connector in the order form, and the morning refresh service levels stated there too.

Customer view: scope is acceptable, but the proposal did not say when connectors go live, which he treats as a gap. He closes by asking what the plan is to include both.

Next: Tom Ashdown owes a reply on how both commitments will be written in. Tom also flagged that the proposal's total deal value includes the one-off implementation, so it is not the annual subscription alone.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-11-07

Last message2025-11-11

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Tom Ashdown 7 Nov 2025 14:22
to Joost Verbeek
Hi Joost, As promised, the proposal is attached. In short: - Growth tier, covering the teams you described: account management and merchant risk - HubSpot and Zendesk connected first, then your accounting system - The total deal value on the proposal includes the one-off implementation. It is not the annual subscription on its own, so please read it with that in mind - Built and run inside your own Snowflake account, as we discussed Our target for signature is 16 Dec 2025, which should leave you time for your internal review. Take your time with it, and let me know what you'd like changed. Happy to jump on a call if easier. Best, Tom
Joost Verbeek 11 Nov 2025 10:14
to Tom Ashdown
Tom, Thank you. I have read the proposal with my team. To be honest, the scope is what we expected. Two points before we go further. First, the connectors. What was agreed was that HubSpot and Zendesk are live early. The proposal does not say when. I want a live date commitment for each connector in the order form. Second, the service levels for the morning refresh. Please state them in the order form, not only in your standard terms. So what is the plan to include both? Met vriendelijke groet, Joost

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