Follow-up from the QBR

Dear Callum, dear Richard, Thank you both for your time on the QBR call. I wanted to close the loop in writing while it is fresh. A few points from the discussion: - Usage across the Growth licence is steady. The team is working well inside the 40 licensed users, and the underwriting operations group is still the heaviest user, mainly for bordereaux queries and capacity-provider oversight questions. - Support has been quiet. One ticket in the last month, nothing urgent, and nothing open that is holding your team up. - Callum's team asked for a clearer view of submissions against claims tickets for the marine book. I will take that away and come back to you by the end of next week with what is possible on the current set-up. One housekeeping item. Your current term runs to 30 Jun 2026, so the renewal conversation is due. Priya, copied here, will pick up the commercial side and I will stay close on adoption and the review of how the team is finding it. Richard, if it helps, I can put together a one-page summary of what the brain is being used for, which you can take to the board. Please tell me if I have missed or misremembered anything from the call. Best wishes, Daniel Daniel Okafor Customer Success Manager, BG-Demo

Daniel, Thank you for the note. It reflects the call. The one-page summary would be useful. Keep it simple: what the team uses it for, and what it has saved them. I will need to take that to the board. On the renewal, I would like the position in writing before anything is agreed. What does this cost us, all in? I would rather have that stated plainly than discover it at the end of June. Callum will tell you if the operational detail needs correcting. Regards, Richard Thorne