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Catching up: a check-in once you have settled in

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Fenmoor Specialty Underwriting logo Fenmoor Specialty Underwriting · cs

Daniel Okafor followed up a call with Imogen Hartley, proposing a check-in on usage and on what she wants to see before the 30 Jun 2026 renewal. There is no customer response in the thread.

What was said

What this says

As at Fri 9 Oct 2026

Daniel Okafor followed up a call with Imogen Hartley, proposing a check-in on usage and on what she wants to see before the 30 Jun 2026 renewal. There is no customer response in the thread.

Ask: Daniel wants a conversation about which questions people ask most, whether anything is getting in their way, and renewal expectations. He asked for a couple of times next week.

Customer view: None shown in this thread. It holds a single message from BG-Demo.

Next: Daniel promised a short list of things to look at by the end of the week, ahead of the meeting.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages1
First message2026-03-12
Last message2026-03-12

Messages

  1. Daniel Okafor
    Daniel Okafor 12 Mar 2026 11:44
    to Imogen Hartley
    Hello Imogen, Thank you for your time on the call. It was good to hear how the first couple of weeks at Fenmoor have been going, and I hope the move is settling down. You mentioned the commute was still a work in progress, so I hope that has got easier. Just to close the loop on what we discussed: I said I would set up a proper check-in so we can look at how the team is finding the brain now that more people are using it. Usage across the 40 licensed users has been climbing nicely, and I would like to hear from you which questions people are asking most, and whether anything is getting in their way. It would also be a good moment to talk through what you would like to see before the renewal on 30 Jun 2026, so that nothing arrives late or catches anyone out. Nothing formal, just a conversation. Could you let me know a couple of times that suit you next week? An hour is plenty, and I am happy to come to you or do it on a call, whichever is easier. If it helps to bring someone from your team, please do. I would be glad to meet them. I'll come back to you by the end of the week with a short list of things to look at, so you can see them before we meet. Best wishes, Daniel

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