What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor followed up a call with Imogen Hartley, proposing a check-in on usage and on what she wants to see before the 30 Jun 2026 renewal. There is no customer response in the thread.
Ask: Daniel wants a conversation about which questions people ask most, whether anything is getting in their way, and renewal expectations. He asked for a couple of times next week.
Customer view: None shown in this thread. It holds a single message from BG-Demo.
Next: Daniel promised a short list of things to look at by the end of the week, ahead of the meeting.
The thread
Updated 9 Oct 26Typecs
Messages1
First message2026-03-12
Last message2026-03-12
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Messages
- Daniel Okafor 12 Mar 2026 11:44Hello Imogen, Thank you for your time on the call. It was good to hear how the first couple of weeks at Fenmoor have been going, and I hope the move is settling down. You mentioned the commute was still a work in progress, so I hope that has got easier. Just to close the loop on what we discussed: I said I would set up a proper check-in so we can look at how the team is finding the brain now that more people are using it. Usage across the 40 licensed users has been climbing nicely, and I would like to hear from you which questions people are asking most, and whether anything is getting in their way. It would also be a good moment to talk through what you would like to see before the renewal on 30 Jun 2026, so that nothing arrives late or catches anyone out. Nothing formal, just a conversation. Could you let me know a couple of times that suit you next week? An hour is plenty, and I am happy to come to you or do it on a call, whichever is easier. If it helps to bring someone from your team, please do. I would be glad to meet them. I'll come back to you by the end of the week with a short list of things to look at, so you can see them before we meet. Best wishes, Daniel
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