What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor asked Callum Reid for a quarterly review slot. Callum agreed to next week, mornings before 11:00, wants usage by team and open items, and said dashboards have been right at 07:00.
Ask: Daniel proposed an hour covering usage across the 40 licensed users and anything to fix before the contract end on 30 Jun 2026. Callum set conditions: Tuesday or Thursday, the agenda the day before.
Customer view: Callum is brisk but content, and said the 07:00 dashboards are what matters. He kept Richard out of the review for now.
Next: Daniel to send slots-matched agenda with a usage view by team and a list of open items.
The thread
Updated 9 Oct 26Messages
- Daniel Okafor 10 Feb 2026 17:38Hello Callum, Thank you for your time on our last call. Just to close the loop, I'd like to get the next quarterly review in the diary for Fenmoor, as the Growth tier includes it and it has been a little while since we sat down properly. My suggestion is an hour with you and anyone from your team you would like in the room. I'd cover how the team is using the brain, what the usage looks like across the 40 licensed users, and anything you want fixed or added before the contract end on 30 Jun 2026, so there are no surprises later. Would sometime next week suit? If you could send me two or three slots that work, I'll fit around you. And if Richard would find it useful to join for part of it, just say and I'll make sure the agenda is short and to the point. How is the team finding it at the moment? Best wishes, Daniel
- Callum Reid 10 Feb 2026 18:07Daniel, Next week is fine. Tuesday or Thursday, morning, before 11:00. Wednesday is no good. What I need is the usage view by team and a clear list of anything open on your side. Send me the agenda the day before, not the morning of. Leave Richard with me for now. I'll tell you if he wants in. Team is fine. Dashboards have been right at 07:00, which is what matters. Callum