Fenmoor check-in: a quick conversation about usage

Hello Callum, I hope the month has started well. I was looking over the account this week and noticed that the number of people actively using the brain has dipped compared with the last few months. Nothing has been raised with us, and there are no tickets, so I do not want to read too much into it. It may simply be the time of year. Even so, I would like to understand it properly rather than guess. Could we find thirty minutes for a check-in this week or next? How is the team finding it at the moment, and is there anything that has changed in how they work that we should know about? I'll come back to you by the end of the day with an invite for whichever slot suits you. Best wishes, Daniel

Daniel, Fair point on the dip. Some of it is people away and a busy submissions run. I would not call it all holiday though, and I would rather not leave it vague. What I need is to see who has dropped off and why. If it is a data issue, I want to know by when it is fixed. If it is training, I will sort my side. Thursday morning, before eleven. Can you have the user breakdown ready for it? Callum

Hello Callum, Thank you, that is helpful. Thursday morning works, and I'll send the invite for just before eleven within the hour. I will bring the breakdown by person, which connectors have been loading, and whether anything looks stale on the nightly refresh. If I find a problem on our side I will tell you plainly what it is and when I expect it to be put right, and I will not give you a date I do not own. If there is a particular person or team you suspect has gone quiet, let me know beforehand and I will look at them first. Best wishes, Daniel