B-Glass
Fenmoor Specialty Underwriting logo

Check-in call: finding a time

Email thread

Fenmoor Specialty Underwriting logo Fenmoor Specialty Underwriting · cs

Mostly logistical: Daniel Okafor asked to book a post-renewal check-in and Callum Reid agreed a Thursday slot. Callum stated one need: bordereaux query dashboards that are right by 07:00 every business day.

What was said

What this says

As at Fri 9 Oct 2026

Mostly logistical: Daniel Okafor asked to book a post-renewal check-in and Callum Reid agreed a Thursday slot. Callum stated one need: bordereaux query dashboards that are right by 07:00 every business day.

Ask: Daniel wanted to hear what underwriters lean on most and whether capacity-provider questions still take too long.

Customer view: Callum accepted quickly and set his own agenda. He wants to see the bordereaux query dashboards and be sure they are right by 07:00 every business day, which is the nightly refresh commitment.

Next: Daniel sends the invite for Thursday at 10:30, with two of Callum's team joining.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages2
First message2025-07-11
Last message2025-07-14

Messages

  1. Daniel Okafor
    Daniel Okafor 11 Jul 2025 10:02
    to Callum Reid
    Hello Callum, I hope you are well. Now that the renewal is done and the new term has started, I would like to book our next check-in, just to close the loop on where things stand and hear how the team is finding it. From my side, usage across your 40 licensed users has been moving in the right direction, and I would like to understand what your underwriters are leaning on most, and whether any of the capacity-provider questions are still taking longer than they should. If there is anything you would like us to set up before the next oversight cycle, that is a good moment to raise it. Could you let me know a couple of slots that work next week? Forty-five minutes should be plenty. I'll come back to you with an invite as soon as you pick one. Best wishes, Daniel
  2. Callum Reid
    Callum Reid 14 Jul 2025 14:00
    to Daniel Okafor
    Daniel, Thursday at 10:30 works. Tuesday afternoon is also free if Thursday moves. What I need out of it: a clear view of the bordereaux query dashboards and whether they are right by 07:00 every business day. Two of my team will join. Send the invite and I will accept it. Callum

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help

Ask B

B-Glass · read-only