Invitation: BG-Demo Customer Day

Email thread

Sofia Marchetti invites Kofi Mensah, an underwriting assistant and daily user, to the in-person London Customer Day on Thu 12 Jun 2025. Logistical invitation. There is no customer response in the thread.

made from

What was said

What this says

As at Fri 9 Oct 2026

Sofia Marchetti invites Kofi Mensah, an underwriting assistant and daily user, to the in-person London Customer Day on Thu 12 Jun 2025. Logistical invitation. There is no customer response in the thread.

Ask: Sofia asks Kofi to say by the end of the following week whether he can attend. She suggests he mention it to his underwriter first and says more than one person from Fenmoor is welcome.

Customer view: None recorded. The thread holds only the invitation, which singles Kofi out as a heavy daily user who flags problems quickly.

Next: Sofia sends venue and timings nearer the day if Kofi accepts.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typeevent

Messages1

First message2025-05-23

Last message2025-05-23

Emailmade from

Messages

Sofia Marchetti 23 May 2025 12:36
to Kofi Mensah
Dear Kofi, I'm writing on behalf of the customer success team at BG-Demo to invite you to our Customer Day, held in person in London on Thursday 12 Jun 2025. We asked our customer success managers which people they most wanted to see there, and the answer was the people who use the brain every day. Your name came up because you work with it constantly on submissions and bordereaux queries, and you've been quick to flag when something looks off. That kind of feedback is exactly what we want in the room. The day is a chance to meet the team behind the product, see what we are working on next, and compare notes with people at other customers who are asking the brain similar questions. You don't need to prepare anything. If you have a question you'd like us to answer, or something that has bothered you in daily use, bring it along. I'd suggest mentioning the invitation to your underwriter first, so the day can be planned around your team's workload. We are happy for more than one person from Fenmoor to attend, if that helps. Could you let me know by the end of next week whether you can come? I will send the venue and timings nearer the day. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help