B-Glass
Fenmoor Specialty Underwriting logo

Time for a check-in before Christmas?

Email thread

Fenmoor Specialty Underwriting logo Fenmoor Specialty Underwriting · cs

Callum Reid accepted a 30-minute check-in on Wednesday at 10:00. He wants a straight view of bordereaux queries, confirmation the 07:00 dashboards were right each morning, and team usage data beforehand.

What was said

What this says

As at Fri 9 Oct 2026

Callum Reid accepted a 30-minute check-in on Wednesday at 10:00. He wants a straight view of bordereaux queries, confirmation the 07:00 dashboards were right each morning, and team usage data beforehand.

Ask: Callum wants a plain status on bordereaux queries and on whether the 07:00 dashboards have been right every morning. He also asks for usage across the team before the call.

Customer view: dashboard accuracy is what the syndicates notice first, so a freshness miss would land directly on him. Two underwriters who ask the brain the most will attend.

Next: Daniel Okafor sends the usage figures and checks refresh behaviour before Wednesday.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages2
First message2024-12-12
Last message2024-12-13

Messages

  1. Daniel Okafor
    Daniel Okafor 12 Dec 2024 08:08
    to Callum Reid
    Hi Callum, I hope the week has been kind to you. It has been a little while since we last sat down properly, and I'd like to get a check-in in the diary before everyone disappears for the break. Just to see how the team is finding the brain now that it has been live for a good few months, and to hear what the capacity providers have been asking you lately. I'd suggest around thirty minutes. Would Tuesday or Wednesday next week work, either at 10:00 or 14:00? If your underwriters would like to join, please bring them. I find the questions they ask are usually the most useful part of the conversation. On my side I'll look at how the dashboards and the nightly refresh have been behaving, so we can talk about what is working rather than guess. If there is anything you want me to look at beforehand, tell me and I'll have it ready. I'll come back to you with an invitation as soon as you've picked a slot. Best wishes, Daniel Daniel Okafor Customer Success Manager, BG-Demo
  2. Callum Reid
    Callum Reid 13 Dec 2024 08:17
    to Daniel Okafor
    Daniel, Wednesday at 10:00 works. Thirty minutes is fine. What I need is a straight view of where we are on the bordereaux queries and whether the 07:00 dashboards have been right every morning. That's the first thing the syndicates notice if it isn't. I'll bring two of the underwriters, as they are the ones asking the brain the most. If you can send me anything on usage across the team before then, that would save time on the day. Callum

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help

Ask B

B-Glass · read-only