Pasir Laut Logistics - Proposal
Documentfinal Pasir Laut Logistics · proposal · final · 16 Dec 2024
Growth tier proposal dated 16 Dec 2024: 99.5% service availability, P1 response within 1 business hour, annual subscription £44k and £56k total first-year investment. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Growth tier proposal dated 16 Dec 2024: 99.5% service availability, P1 response within 1 business hour, annual subscription £44k and £56k total first-year investment. It is a proposal, not executed paper.
What it is: A BG-Demo proposal to Pasir Laut Logistics for the Growth tier, dated 16 Dec 2024. It is stored as final, but the text is a proposal and not an order form.
Commits: Nothing binds either party until the order form is signed. It sets out 99.5% availability, P1 response within 1 business hour and an annual subscription of £44k.
Unusual: The nightly refresh is set to complete "by 07:00 Singapore time on business days". It also states "All specified connectors are live and fully operational within the committed 8-week implementation period."
Not settled: The contract auto-renews annually with 90-day renewal notice, at the prevailing annual rate, which the text does not state. The evidence does not show an executed order form, the signature date or who owns the account now.
As found in this document
As at Fri 9 Oct 2026- Price£44,000Source: the AI read of this record
- Service availability99.5% service availabilitySource: the AI read of this record
- P1 response timeP1 incident response within 1 business hourSource: the AI read of this record
- Data refreshNightly data refresh, complete by 07:00 Singapore time on business daysSource: the AI read of this record
- Connector deliveryAll specified connectors are live and fully operational within the committed 8-week implementation period.Source: the AI read of this record
- Annual subscription (Growth tier)£44,000Source: the AI read of this record
- Total first-year investment£56,000Source: the AI read of this record
- BillingInvoiced in advance; payment due within 30 daysSource: the AI read of this record
- Contract term and notice1 year, auto-renewing annually with 90-day renewal noticeSource: the AI read of this record
- Service creditsService credits apply for SLA breaches as defined in the Master Service Agreement.Source: the AI read of this record
The document
Body
Pasir Laut Logistics, Proposal
Date: 16 Dec 2024
Executive Summary
BG-Demo connects your CRM, calls, emails, support tickets, and finance data into a single AI-queryable brain, running inside your Snowflake account. This proposal outlines the Growth tier to serve multiple teams across your organization.
Scope
Growth Tier Includes
- 40 user seats
- 8 data connectors
- Pages, chat and search interface
- Dashboards builder for self-service analytics
- Quarterly business reviews with your CSM
- Nightly data refresh, complete by 07:00 Singapore time on business days
- 99.5% service availability
- P1 incident response within 1 business hour
Connectors are configured during implementation discovery to match your operational requirements.
Pricing
| Item | Amount |
|---|---|
| Annual subscription (Growth tier) | £44k |
| Total first-year investment | £56k |
The total first-year cost includes the annual subscription and one-time implementation. Subsequent years are invoiced annually at the prevailing subscription rate; first-year discounts do not apply to renewals.
Implementation
Duration: 8 weeks from contract execution.
Read the whole document (2,369 characters)
- Weeks 1–2: Data architecture and connector design review
- Weeks 3–6: Connector configuration and data ingestion
- Weeks 7–8: User training and go-live support
All specified connectors are live and fully operational within the committed 8-week implementation period.
Service Levels
| Metric | Level |
|---|---|
| Uptime SLA | 99.5% |
| P1 response time | 1 business hour |
| Data refresh | Nightly, complete by 07:00 local time on business days |
Service credits apply for SLA breaches as defined in the Master Service Agreement.
Terms
- Contract term: 1 year, auto-renewing annually with 90-day renewal notice
- Billing: Invoiced in advance; payment due within 30 days
- Pricing: First-year rate as shown above; renewals at the prevailing annual rate
Execution
Please confirm your agreement with these terms and pricing. Our legal team will send the Master Service Agreement and order form for your signature. Once executed, we'll schedule the implementation kick-off with your team.
Sophie Ling, your account owner, will manage commercial matters. Your customer success manager will support the implementation and ongoing adoption.
Unusual terms
As at Fri 9 Oct 2026- Refresh deadline in Singapore time
- Connectors live within 8-week implementation
- Auto-renewal with 90-day notice
- Renewals at the prevailing annual rate