Pendle Valley Academies - Security Questionnaire
Documentfinal Pendle Valley Academies · security_questionnaire · final · 2025-04-30
Security questionnaire dated 30 Apr 2025 for Pendle Valley Academies on the Growth tier. It states 99.5% availability, P1 first response within 4 business hours, and refresh complete by 07:00 UK time on business days. It states no price.
What it says
What this says
Current to 13 Oct 26Security questionnaire dated 30 Apr 2025 for Pendle Valley Academies on the Growth tier. It states 99.5% availability, P1 first response within 4 business hours, and refresh complete by 07:00 UK time on business days. It states no price.
What it is: a customer-specific security questionnaire, stored as final, describing controls for the company brain on the Growth tier. It is not an order form or contract.
Commits: "Growth tier SLA: 99.5% availability, P1 first response within 4 business hours." Data is "held in a UK region of Snowflake, isolated to Pendle Valley Academies' account".
Unusual: the P1 response of 4 business hours matches the Starter level in the company brief, not the 1 business hour listed for Growth. The questionnaire does not say an order form changed it.
Not settled: the document names no signatory, price, term or renewal date. It also states that no regulated student data is connected, so a later change in connected data would need a fresh review.
As found in this document
Current to 9 Oct 26- Availability99.5% availabilitySource: object_read:doc_204_001
- P1 first responsewithin 4 business hoursSource: object_read:doc_204_001
- Data refreshcomplete by 07:00 UK time on business dayscomplete by 07:00 UK time on business days · Source: object_read:doc_204_001
- Data residencyUK region of Snowflake, isolated to Pendle Valley Academies' accountUK region of Snowflake, isolated to Pendle Valley Academies' account · Source: object_read:doc_204_001
- Data deletionremains in its Snowflake account until deletion is requested (typically within 30 days)remains in its Snowflake account until deletion is requested (typically within 30 days) · Source: object_read:doc_204_001
The document
Body
Pendle Valley Academies - Security Questionnaire
Date prepared: 30 Apr 2025
Overview
This questionnaire confirms information security controls applicable to Pendle Valley Academies' use of the company brain on the Growth tier.
Questions and answers
| Question | Answer |
|---|---|
| Data classification | Pendle Valley Academies processes general business data (CRM, admin emails, calls, HR records). No regulated student data or Special Category data is connected. |
| User access control | Growth tier includes up to 40 users with role-based access to pages, chat and search. Access is limited to finance, admissions and operations team members. |
| Connector security | Up to 8 connectors may be configured (e.g. CRM, email, finance system, HR system). Each connector uses API authentication; credentials are stored encrypted in the Snowflake account. |
| Data residency | Data is held in a UK region of Snowflake, isolated to Pendle Valley Academies' account. |
| Availability and support | Growth tier SLA: 99.5% availability, P1 first response within 4 business hours. Data refresh complete by 07:00 UK time on business days. |
| Audit and data access |
Read the whole document (1,470 characters)
Access logs and query history are retained in Snowflake; Pendle Valley Academies may export them on request. | | Termination and data deletion | On contract end, academy data remains in its Snowflake account until deletion is requested (typically within 30 days). |
Unusual terms
Current to 9 Oct 26- P1 first response of 4 business hours stated for Growth tier