Oosterdijk Logistiek - Master Services Agreement (signed)
Documentexecuted Oosterdijk Logistiek · contract · executed · 12 Dec 2025
Executed one-year master services agreement between BG-Demo Ltd and Oosterdijk Logistiek, signed 12 Dec 2025. Growth tier: annual subscription £50k, availability 99.5%, P1 first response within 1 business hour. Expires 28 Dec 2026.
What it says
What this says
As at Fri 9 Oct 2026Executed one-year master services agreement between BG-Demo Ltd and Oosterdijk Logistiek, signed 12 Dec 2025. Growth tier: annual subscription £50k, availability 99.5%, P1 first response within 1 business hour. Expires 28 Dec 2026.
What it is: the executed master services agreement for the Growth tier, effective 29 Dec 2025 with an expiry date of 28 Dec 2026. It was executed on 12 Dec 2025 and sets out price, service levels and liability.
Commits: annual subscription £50k plus £12k implementation, £62k total contract value. Billing is "quarterly in advance" with 30 days net payment; availability is 99.5% and P1 first response is within 1 business hour.
Unusual: service credits are "the sole remedy for availability failures" and claims must be made within 30 days of month-end. P1 support is limited to 07:00 to 19:00 UK time, Monday to Friday.
Not settled: the text states no renewal mechanism, auto-renewal or notice period, and names no signatories. It does not say whether the £50k is subject to any discount.
As found in this document
As at Fri 9 Oct 2026- Date end28 Dec 2026Source: the AI read of this record
- Date signed12 Dec 2025Source: the AI read of this record
- Date start29 Dec 2025Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- TermOne yearSource: the AI read of this record
- Annual subscription£50,000Source: the AI read of this record
- Implementation£12,000Source: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- BillingSubscription is billed quarterly in advance. Implementation is due on order signature.Source: the AI read of this record
- Payment terms30 days net from invoiceSource: the AI read of this record
- Availability99.5% monthly uptimeSource: the AI read of this record
- P1 supportCritical issue first response within 1 business hour, Monday to Friday, 07:00 to 19:00 UK timeSource: the AI read of this record
- Data refreshNightly batch processing completes by 07:00 customer local time on business daysSource: the AI read of this record
- Service credits10% of that month's subscription fee if monthly availability falls below 99.5%Source: the AI read of this record
- Credit claimsMust be submitted within 30 days of month-endSource: the AI read of this record
- Liability capFees paid in the preceding 12 monthsSource: the AI read of this record
The document
Body
Oosterdijk Logistiek, Master Services Agreement
Parties and Effective Date
This Agreement is made between BG-Demo Ltd ("Supplier") and Oosterdijk Logistiek ("Customer").
Effective Date: 29 December 2025 Expiry Date: 28 December 2026 Term: One year
Service Description
B-Glass is a unified data analytics platform built within the customer's Snowflake account. It provides AI-queryable access across CRM, calls, emails, support tickets, product usage and financial data, enabling teams to search and analyse information without manual reconciliation.
Subscription and Pricing
| Item | Amount |
|---|---|
| Tier | Growth |
| Annual subscription | £50k |
| Implementation | £12k |
| Total contract value | £62k |
Subscription is billed quarterly in advance. Implementation is due on order signature. All amounts in GBP.
Payment Terms: 30 days net from invoice.
Service Levels
Availability
The Service maintains 99.5% monthly uptime across all system components, measured from first request to final response. Scheduled maintenance, published 7 days in advance, is excluded.
Read the whole document (2,006 characters)
P1 Support
Critical issue first response within 1 business hour, Monday to Friday, 07:00 to 19:00 UK time.
Data Refresh
Nightly batch processing completes by 07:00 customer local time on business days.
Service Credits
If monthly availability falls below 99.5%, customer receives 10% of that month's subscription fee. Service credits are the sole remedy for availability failures. Claims must be submitted within 30 days of month-end.
Data Protection
Customer data is processed within the customer's Snowflake account. A separate Data Processing Agreement governs data handling under UK GDPR and applicable data protection laws.
Liability
Neither party is liable for indirect, incidental or consequential damages. Supplier's total liability is capped at fees paid in the preceding 12 months.
Executed: 12 December 2025
Version: 1
Unusual terms
As at Fri 9 Oct 2026- Subscription billed quarterly in advance
- Service credits are the sole remedy for availability failures
- Credit claims within 30 days of month-end
- P1 support window 07:00 to 19:00 UK time, Monday to Friday