Oosterdijk Logistiek - Master Services Agreement v2
Documentdraft Oosterdijk Logistiek · contract · draft · 24 Nov 2025
Draft Master Services Agreement for a Growth tier brain at £50k per year plus £12k implementation, total £62k. Availability 99.5%, P1 first response 1 business hour. Term runs 29 Dec 2025 to 28 Dec 2026. Marked draft; no signature shown.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement for a Growth tier brain at £50k per year plus £12k implementation, total £62k. Availability 99.5%, P1 first response 1 business hour. Term runs 29 Dec 2025 to 28 Dec 2026. Marked draft; no signature shown.
What it is: a draft MSA between BG-Demo Limited and Oosterdijk Logistiek, filed in the customer's Contracts folder. It is marked "Status: Draft" and the text shows no signatures or signing date.
Commits: "Quarterly in advance, commencing 29 Dec 2025", "30 days from invoice date", availability "99.5%", P1 first response "1 business hour", and nightly refresh "complete by 07:00 customer local time on business days". All eight connectors are to be live within 8 weeks of signature.
Unusual: the service credit is "10% of one month's fee per month of breach" for availability only, which matches the Growth credit figure of 10% in the standard terms. The "Effective date" of 29 Dec 2025 is stated, but implementation begins "upon signature", so the start depends on signing.
Not settled: whether this was ever executed. An executed order form, if one exists, would override these figures. The £50k matches the v2 Growth list price, but the text does not say a discount applies.
As found in this document
As at Fri 9 Oct 2026- Date end28 Dec 2026Source: the AI read of this record
- Date start29 Dec 2025Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response time1 business hourSource: the AI read of this record
- Data refreshNightly, complete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit (availability only)10% of one month's fee per month of breachSource: the AI read of this record
- BillingQuarterly in advance, commencing 29 Dec 2025Source: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
- Connector deliveryAll eight promised connectors will be live within that time (8 weeks)Source: the AI read of this record
- ScopeUp to 40 users; up to 8 connectorsSource: the AI read of this record
The document
Body
Oosterdijk Logistiek - Master Services Agreement v2
Status: Draft
Parties
Provider: BG-Demo Limited, London, United Kingdom
Customer: Oosterdijk Logistiek, Venlo, Netherlands
1. Services
BG-Demo will provide B-Glass, a Growth tier subscription, deployed in the customer's Snowflake account. The brain connects order management, shipper data, exceptions and invoicing from multiple sources to enable unified visibility across each shipper's operations.
2. Term and fees
| Item | Cost |
|---|---|
| B-Glass – Growth (annual) | £50k |
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
| Total contract value | £62k |
Effective date: 29 Dec 2025
Contract end: 28 Dec 2026
Billing: Quarterly in advance, commencing 29 Dec 2025
Payment terms: 30 days from invoice date
3. Service levels
| Metric | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response time | 1 business hour |
| Data refresh | Nightly, complete by 07:00 customer local time on business days |
| Service credit (availability only) | 10% of one month's fee per month of breach |
4. Scope
Read the whole document (1,435 characters)
- Up to 40 users
- Up to 8 connectors
- Pages, chat, search and dashboards builder
5. Implementation
Implementation will begin upon signature and is expected to complete within 8 weeks. All eight promised connectors will be live within that time.
Unusual terms
As at Fri 9 Oct 2026- Draft status, no signature shown
- Effective date 29 Dec 2025 while implementation starts on signature
- Availability-only service credit of 10% of one month's fee