Llano Crossing Software - Onboarding Plan
Documentfinal Llano Crossing Software · onboarding plan · final · 28 Jun 2026
Onboarding plan for Llano Crossing Software's Starter tier, owned by Hamza Akhtar. Contract period runs Thu 25 Jun 2026 to 24 Jun 2027 with 15 users and 4 connectors. Go-live is targeted four weeks from kick-off.
What it says
What this says
As at Fri 9 Oct 2026Onboarding plan for Llano Crossing Software's Starter tier, owned by Hamza Akhtar. Contract period runs Thu 25 Jun 2026 to 24 Jun 2027 with 15 users and 4 connectors. Go-live is targeted four weeks from kick-off.
What it is: a customer-facing onboarding plan, stored as final, for the Starter tier. It sets two phases over four weeks, with Hamza Akhtar as owner of both.
Commits: "Connectors live and first records indexed by end of week two" and "Go-live signoff by end of week four". Success criteria say "All four connectors live and connected within 15 business days".
Unusual: the plan says four connectors are live within 15 business days, while the phase milestone is week two. Both are stated, so the timing is not fully consistent.
Not settled: the document gives no price, no service levels and no kick-off date. It is not an order form, so contracted terms must come from the executed paper. The first check-in is set for six months after go-live.
As found in this document
As at Fri 9 Oct 2026- Date end24 Jun 2027Source: the AI read of this record
- Date start25 Jun 2026Source: the AI read of this record
- Go-live targetfour weeks from kick-offSource: the AI read of this record
- Phase 1 milestoneConnectors live and first records indexed by end of week two.Source: the AI read of this record
- Phase 2 milestoneGo-live signoff by end of week four.Source: the AI read of this record
- Connector success criterionAll four connectors live and connected within 15 business daysSource: the AI read of this record
- First check-insix months after go-liveSource: the AI read of this record
The document
Body
Llano Crossing Software - Onboarding Plan
Overview
Welcome to B-Glass. This plan sets out the implementation timeline and milestones for your Starter tier over the next four weeks.
Service Details
- Tier: Starter
- Contract period: Thursday 25 Jun 2026 to 24 Jun 2027
- Users: 15
- Connectors: 4 (included)
- Go-live target: four weeks from kick-off
Phase 1: Setup and Discovery (Weeks 1–2)
What we do
- Review your team's workflows and the systems you want to connect
- Set up your Snowflake account and network connectivity
- Configure your first connectors (we recommend up to two in week one)
What you do
- Assign a technical contact for data and security questions
- Test network and API access to your core systems
- Review and approve data schema mapping for each connector
Owner: Hamza Akhtar (Implementation Consultant, BG-Demo)
Milestone: Connectors live and first records indexed by end of week two.
Phase 2: Brain Tuning and User Training (Weeks 3–4)
What we do
- Review indexed data; adjust connectors if needed
- Run your customer success team through a guided demo
- Ensure the brain answers your most common questions
Read the whole document (1,967 characters)
What you do
- Test the chat, pages and search features with real questions
- Confirm your users can log in and navigate the interface
- Flag any data freshness issues
Owner: Hamza Akhtar (Implementation Consultant, BG-Demo)
Milestone: Go-live signoff by end of week four.
Success Criteria
- All four connectors live and connected within 15 business days
- Your team trained and able to run independent queries
- No open critical issues before go-live
Support and Next Steps
Your first check-in is scheduled for six months after go-live. In the meantime, reach out to Hamza with any questions.
Contacts
- Implementation: Hamza Akhtar, hamza.akhtar@bg-demo.example
- Account Management: Hollie Grieve (Customer Success Manager)
Unusual terms
As at Fri 9 Oct 2026- Connectors live in week two, but success criterion allows 15 business days