Llano Crossing Software - Proposal v1
Documentdraft Llano Crossing Software · proposal · draft · 6 May 2026
Draft Starter proposal from Jordan Pike dated 6 May 2026: £22k annual licence plus £6,000 implementation, £28k first year total. States 99.5% availability and a 4-hour P1 response. Unsigned, so not a contract.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter proposal from Jordan Pike dated 6 May 2026: £22k annual licence plus £6,000 implementation, £28k first year total. States 99.5% availability and a 4-hour P1 response. Unsigned, so not a contract.
What it is: a proposal for the Starter tier, prepared by Jordan Pike, Account Executive, and dated 6 May 2026. It is stored as draft and the signature line is blank.
Commits: it sets out the scope as "Standard support (4-hour P1 response, 99.5% availability)", with implementation in four weeks. The price is £22k for the annual licence and £6,000 for implementation, billed with "30 days from invoice" terms.
Unusual: it says renewals are priced at "the current year's list price for the Starter tier", which is not a fixed renewal price. The closing line says it only becomes part of the contract "once signed".
Not settled: the text does not show that the customer signed or that an order form followed. It also does not show whether the go-live by mid-June happened, so the executed order form, if one exists, decides the terms.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Annual licence fee£22,000Source: the AI read of this record
- Implementation fee£6,000Source: the AI read of this record
- First year total£28,000Source: the AI read of this record
- Support and availabilityStandard support (4-hour P1 response, 99.5% availability)Source: the AI read of this record
- Implementation timingImplementation will take four weeks and go live by mid-June.Source: the AI read of this record
- Payment terms30 days from invoice. Annual fee billed in advance.Source: the AI read of this record
- Renewal pricingSubsequent renewals are priced at the current year's list price for the Starter tierSource: the AI read of this record
- Validity30 days from this dateSource: the AI read of this record
The document
Body
Proposal
Llano Crossing Software, B-Glass (Starter)
Prepared by: Jordan Pike, Account Executive Date: 6 May 2026 Valid for: 30 days from this date
1. Executive Summary
Llano Crossing Software's customer success team manages hundreds of inspection and permitting tickets each month and receives feedback from customers on every call. Today, they reconcile tickets in the helpdesk against usage in the product, against notes from support calls, by hand.
B-Glass will allow them to query: "Which customers had five or more tickets in the past month and didn't open the map feature?" or "Which calls mentioned 'permission denied' and haven't been resolved?". The Customer can reduce re-work, spot product gaps faster, and defend request prioritisation to product development.
2. Scope
We will implement the Starter tier, including:
- Up to fifteen users (soft limit)
- Integration of four systems: helpdesk, customer call recordings, product usage logs and email archives
- Pages, chat and search interface
- Six-monthly check-in calls with BG-Demo
- Standard support (4-hour P1 response, 99.5% availability)
Read the whole document (2,690 characters)
Implementation will take four weeks and go live by mid-June.
3. Pricing
| Item | Amount |
|---|---|
| B-Glass – Starter (annual licence) | £22k |
| Implementation – Starter (four weeks, up to four connectors) | £6,000 |
| First year total | £28k |
Subsequent renewals are priced at the current year's list price for the Starter tier, unless the Customer upgrades to Growth or Enterprise.
Payment terms: 30 days from invoice. Annual fee billed in advance.
4. Timeline
| Milestone | Week |
|---|---|
| Proposal signed; project kick-off | Week 1 |
| Systems discovery and connector testing | Week 2 |
| Data load and indexing | Week 3 |
| User training and go-live | Week 4 |
5. Success Criteria
Within 60 days of go-live, the Customer will:
- Have five or more active users asking queries
- Identify at least one product gap or ticket pattern they did not previously see
- Have integrated all four planned systems
6. Next Steps
- Review this proposal with your team
- Confirm any questions about scope or timeline
- Sign the order form (which will reference this proposal)
- We will send the Master Services Agreement and onboarding plan
We are available to discuss any aspect of this proposal. Please let us know your timeline.
For and on behalf of BG-Demo
Signature: _________________________ Name: Jordan Pike Title: Account Executive, US Date: 6 May 2026
This proposal becomes part of the Customer's executed contract once signed.
Unusual terms
As at Fri 9 Oct 2026- Renewals at current year's list price
- Proposal valid for 30 days
- Go-live stated as mid-June