Tilden Marsh Logistics - Data Processing Agreement (signed)
Documentexecuted Tilden Marsh Logistics · dpa · executed · 11 Feb 2026
Data Processing Agreement under which BG-Demo processes personal data for Tilden Marsh Logistics, effective 11 Feb 2026. It sets a 72-hour breach notice and 14 business days for data subject requests. The customer signature block has no name filled in.
What it says
What this says
As at Fri 9 Oct 2026Data Processing Agreement under which BG-Demo processes personal data for Tilden Marsh Logistics, effective 11 Feb 2026. It sets a 72-hour breach notice and 14 business days for data subject requests. The customer signature block has no name filled in.
What it is: a DPA with Tilden Marsh Logistics as Data Controller and BG-Demo as Data Processor, filed as executed. It runs "concurrent with the Master Services Agreement".
Commits: breach notice "without undue delay and no later than 72 hours after discovery"; help with data subject rights "within 14 business days"; deletion or return of data "within 30 days" of termination or expiry. No sub-processors are engaged outside the Snowflake platform.
Unusual: the customer's signatory name is blank and the title is only "Authorised Representative". Both signature lines are blank underscores.
Not settled: the document states no price, availability, support or refresh terms, and no renewal date. Those sit in the Master Services Agreement and order form, which are not in this file.
As found in this document
As at Fri 9 Oct 2026- Date signed11 Feb 2026Source: the AI read of this record
- Date start11 Feb 2026Source: the AI read of this record
- Personal data breach notificationwithout undue delay and no later than 72 hours after discoverySource: the AI read of this record
- Data subject rights assistancewithin 14 business daysSource: the AI read of this record
- Deletion or return of personal data on termination or expirywithin 30 daysSource: the AI read of this record
- Sub-processingNot without prior written consent from the Customer; currently no sub-processors are engaged outside the Snowflake platformSource: the AI read of this record
The document
Body
Tilden Marsh Logistics
Data Processing Agreement
Effective from: 11 February 2026
1. Parties and Definitions
- Data Controller: Tilden Marsh Logistics ("the Customer")
- Data Processor: BG-Demo ("the Company")
- Personal Data: Any information relating to an identified or identifiable natural person that the Customer transfers to the Company in connection with the Services.
2. Scope of Processing
The Company processes Personal Data on behalf of the Customer only as instructed by the Customer. The Customer controls the input of data and determines the purposes and means of processing.
Processing includes:
- Receipt and storage of call recordings, email archives and customer service records within the Customer's Snowflake account
- Indexing and analysis to enable search and queries
- Application of security and access controls as specified in the Master Services Agreement
3. Processor Obligations
Read the whole document (3,096 characters)
The Company shall:
- Process Personal Data only in accordance with this Agreement and documented instructions from the Customer
- Ensure that employees and contractors are bound by confidentiality
- Implement appropriate technical and organisational security measures, including encryption at rest, encryption in transit and access logging
- Assist the Customer in its response to data subject rights requests within 14 business days
- Not sub-process without prior written consent from the Customer; currently no sub-processors are engaged outside the Snowflake platform
4. Security and Compliance
The Company maintains:
- Logical segregation of the Customer's data from other customers' data
- Role-based access control and multi-factor authentication for support personnel
- Annual security assessments and incident response procedures
- Compliance with UK data protection law and EU GDPR standards where applicable
5. Data Breach Notification
The Company shall notify the Customer of any confirmed Personal Data breach without undue delay and no later than 72 hours after discovery, to allow the Customer to meet its own regulatory notification obligations.
6. Data Subject Rights
The Company shall, on request and within 14 business days, assist the Customer in fulfilling data subject rights including access, rectification, erasure and portability, in accordance with applicable law.
7. Term and Deletion
This Agreement runs concurrent with the Master Services Agreement. Upon termination or expiry, the Company shall, at the Customer's election, securely delete or return all Personal Data within 30 days.
8. Contact
For data protection inquiries, the Customer may contact the Company's Data Protection Officer via the contact details in the Master Services Agreement.
Signatures
For BG-Demo
Signature: _________________________ Name: Matteo Ricci Title: Account Executive Date: 11 February 2026
For Tilden Marsh Logistics
Signature: _________________________ Name: _______________________ Title: Authorised Representative Date: 11 February 2026
Unusual terms
As at Fri 9 Oct 2026- Customer signatory name left blank
- Term tied to the Master Services Agreement