Pelton Grange Care - Master Services Agreement (signed)
Documentexecuted Pelton Grange Care · contract · executed · 27 Aug 2025
Executed 12-month Growth tier MSA signed 27 Aug 2025, running 10 Sep 2025 to 9 Sep 2026. Commits 99.5% uptime and P1 response within 1 business hour. Subscription £44k less 5% is £42k, plus £12k implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed 12-month Growth tier MSA signed 27 Aug 2025, running 10 Sep 2025 to 9 Sep 2026. Commits 99.5% uptime and P1 response within 1 business hour. Subscription £44k less 5% is £42k, plus £12k implementation.
What it is: the signed MSA between Pelton Grange Care and BG-Demo Limited for B-Glass, Growth tier. Dated 27 Aug 2025, with the customer signing as Chief Operating Officer and BG-Demo as Account Executive.
Commits: "99.5% uptime (excluding scheduled maintenance)", P1 response "Within 1 business hour" and data refresh "Complete by 07:00 customer local time on business days". Billing is annual in advance, Net 30 days, in GBP.
Unusual: the 5% discount "applies to the first contract year only". Termination is allowed at the end of the initial term with 90 days' written notice, and early termination forfeits prepaid fees.
Not settled: renewal pricing is only "reviewed according to then-current pricing schedules", with no figure. The End Date of 9 Sep 2026 is before the as-of date, and the text does not show whether the term was renewed, extended or ended. It names no individual signatory.
As found in this document
As at Fri 9 Oct 2026- Date end9 Sep 2026Source: the AI read of this record
- Date signed27 Aug 2025Source: the AI read of this record
- Date start10 Sep 2025Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5% uptime (excluding scheduled maintenance)Source: the AI read of this record
- P1 Support ResponseWithin 1 business hourSource: the AI read of this record
- Data RefreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service CreditsIf Provider fails to meet availability, Customer is eligible for a service credit equal to 10% of the monthly subscription fee.Source: the AI read of this record
- Implementation fee£12,000Source: the AI read of this record
- Total first-year contract value£53,800Source: the AI read of this record
- BillingAnnual in advanceSource: the AI read of this record
- Payment TermsNet 30 daysSource: the AI read of this record
- Connector deliveryAll connectors shall be live within these timeframes (implementation over 8 weeks)Source: the AI read of this record
- Termination notice90 days' written notice at the end of the initial 12-month termSource: the AI read of this record
The document
Body
Pelton Grange Care, Master Services Agreement (Signed)
Executed
1. Parties
This Agreement is entered into between Pelton Grange Care, a company registered in England with principal place of business in Durham ("Customer"), and BG-Demo Limited, a company registered in England and Wales ("Provider").
2. Services and Term
Provider shall provide B-Glass (Growth tier) as described in this Agreement.
- Start Date: 10 Sep 2025
- End Date: 9 Sep 2026
- Term: 12 months, renewable annually
3. Service Description
The Growth tier includes:
- AI-powered search and question-answering across connected systems
- Drag-and-drop dashboard builder
- Up to 40 users and 8 data connectors
- Quarterly business reviews
- Implementation over 8 weeks
4. Fees and Payment
Subscription
| Item | Unit Price | Discount | Annual Cost |
|---|---|---|---|
| B-Glass – Growth | £44k | 5% | £42k |
Implementation
| Item | Cost |
|---|---|
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
Total first-year contract value: £54k
- Billing: Annual in advance
- Payment Terms: Net 30 days
- Currency: GBP
Read the whole document (3,376 characters)
The 5% discount applies to the first contract year only. Upon renewal, pricing shall be reviewed according to then-current pricing schedules.
5. Service Levels
Provider commits to:
- Availability: 99.5% uptime (excluding scheduled maintenance)
- P1 Support Response: Within 1 business hour
- Data Refresh: Complete by 07:00 customer local time on business days
Service Credits: If Provider fails to meet availability, Customer is eligible for a service credit equal to 10% of the monthly subscription fee.
6. Implementation Schedule
Implementation shall be completed over 8 weeks:
- Weeks 1–2: Security review, data audit, connector setup
- Weeks 3–6: Live connector integration and data validation
- Weeks 7–8: User training and transition to operational support
All connectors shall be live within these timeframes.
7. Data Protection
Provider shall process Customer data in accordance with the Data Processing Agreement attached as Appendix A.
8. Confidentiality
Each party shall maintain the confidentiality of the other's Confidential Information and shall not disclose it to third parties without prior written consent.
9. Intellectual Property
Provider retains all right, title and interest in B-Glass software and its components. Customer may only use the software for its own internal business purposes as set out in this Agreement.
10. Limitation of Liability
Neither party shall be liable to the other for indirect, incidental, consequential or punitive damages, regardless of the cause.
11. Termination
Either party may terminate this Agreement at the end of the initial 12-month term with 90 days' written notice. Early termination by Customer shall result in forfeiture of prepaid fees.
12. General
This Agreement shall be governed by the laws of England and Wales. Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.
Executed Signatures
For Pelton Grange Care:
_______________________________ Chief Operating Officer Date: 27 Aug 2025
For BG-Demo Limited:
_______________________________ Account Executive Date: 27 Aug 2025
Unusual terms
As at Fri 9 Oct 2026- 5% first-year discount only
- Early termination forfeits prepaid fees
- Renewal pricing left to then-current schedules