Wellbrook Facilities - Master Services Agreement v2
Documentdraft Wellbrook Facilities · contract · draft · 25 Mar 2024
Unsigned draft MSA, version 2, for the Starter tier, prepared 25 Mar 2024. It states 99.5% monthly availability, a P1 first response within 4 business hours, and an annual subscription of £18k after a 10% discount. It is not executed.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA, version 2, for the Starter tier, prepared 25 Mar 2024. It states 99.5% monthly availability, a P1 first response within 4 business hours, and an annual subscription of £18k after a 10% discount. It is not executed.
What it is: a draft Master Services Agreement between Wellbrook Facilities Limited and BG-Demo Ltd, prepared by Priya Raman. The text closes with "Draft, Awaiting Signature" and the signature blocks are blank.
Commits: availability of 99.5% monthly with a 5% service credit, P1 first response within 4 business hours, and refresh by 07:00 UK time on each business day. Fees are £6,000 implementation and £18k annual subscription, with a total contract value of £24k.
Unusual: a 10% discount on the £20k unit price, automatic renewal unless 90 days' written notice is given, and termination for convenience on 90 days' notice.
Not settled: who signed and when, because no signatory is named. An executed order form or MSA would override these figures.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date renewal30 Apr 2025Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- Availability99.5% monthly availabilitySource: the AI read of this record
- Service credit5% of one month's subscription feeSource: the AI read of this record
- P1 first responsewithin 4 business hours during UK business hoursSource: the AI read of this record
- Data refreshguaranteed by 07:00 UK time on each business daySource: the AI read of this record
- Implementation fee£6,000, invoiced upon signature, payment due within 30 daysSource: the AI read of this record
- Annual subscription£17,550 (invoiced in advance, due within 30 days)Source: the AI read of this record
- Total contract value£23,550Source: the AI read of this record
- Licensed usersup to 15 active users under the Starter tierSource: the AI read of this record
- Go-live support14 days of go-live supportSource: the AI read of this record
- RenewalAutomatic unless either party provides 90 days' written noticeSource: the AI read of this record
The document
Body
Wellbrook Facilities, Master Services Agreement
DRAFT, Version 2
1. Parties and Services
This Master Services Agreement ("MSA") is between Wellbrook Facilities Limited ("Customer") and BG-Demo Ltd ("Supplier").
The Supplier shall provide B-Glass, a queryable data platform that unifies the Customer's business systems, under the terms of this MSA.
2. Service Term
- Start: 1 May 2024
- End: 30 April 2025
- Renewal: Automatic unless either party provides 90 days' written notice
3. Fees
Implementation
| Description | Amount |
|---|---|
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 |
Invoiced upon signature. Payment due within 30 days.
Year 1 Subscription
| Service | Unit Price | Discount | Net Amount |
|---|---|---|---|
| B-Glass – Starter | £20k | 10% | £18k |
Total Contract Value: £24k
Annual Subscription: £18k (invoiced in advance, due within 30 days)
4. Service Levels
Availability
Read the whole document (3,717 characters)
The brain shall maintain 99.5% monthly availability. Service availability is measured from the Supplier's monitoring systems. In the event of an availability breach, the Customer is entitled to a service credit of 5% of one month's subscription fee.
Support
Priority 1 (critical business impact) issues receive a first response within 4 business hours during UK business hours.
Data Refresh
B-Glass shall complete a full data refresh each night. Refresh completion is guaranteed by 07:00 UK time on each business day.
5. Licensed Users and Capacity
The Customer may designate up to 15 active users under the Starter tier. Additional users and connectors are available as add-ons at current rates.
6. Implementation and Deployment
The Supplier shall:
- Connect and validate up to four data sources (ticketing, audits, accounting, etc.)
- Index historical data
- Deliver system documentation
- Conduct team training sessions
- Provide 14 days of go-live support
The Customer shall provide system access, designate a project sponsor and ensure timely feedback during implementation.
7. Data Ownership and Security
B-Glass operates within the Customer's own Snowflake account. The Supplier accesses only data necessary to deliver the service. The Customer retains all data ownership and control. Data is not shared with third parties.
8. Confidentiality
Each party shall keep the other's confidential information secure and shall not disclose it to third parties except as required by law.
9. Limitation of Liability
Except for breach of confidentiality, intellectual property infringement or indemnification obligations, neither party's total liability shall exceed fees paid or payable in the 12 months preceding the claim.
10. Termination
Either party may terminate this MSA for material breach if the breaching party does not remedy the breach within 30 days of written notice. Either party may terminate for convenience with 90 days' written notice. Upon termination, the Customer's access ceases and data is returned or deleted per the Customer's instruction.
11. Amendment
This MSA constitutes the entire agreement between the parties. Any amendments must be agreed in writing and signed by both parties.
Signature
The parties execute this MSA effective 1 May 2024.
For Wellbrook Facilities:
Signature ___________________
Name ___________________
Title ___________________
For BG-Demo Ltd:
Signature ___________________
Name ___________________
Title ___________________
Prepared by: Priya Raman, Account Executive
Document Date: 25 March 2024
Status: Draft, Awaiting Signature
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on £19,500
- automatic renewal on 90 days' notice
- termination for convenience on 90 days' notice