Ardenmore Pension Administration - Order Form (signed)
Documentexecuted Ardenmore Pension Administration · order form · executed · 5 Feb 2024
Executed order form signed 5 Feb 2024 adding ten users to the Starter subscription at £3,500 annual recurring, with a stated total contract value of £1,975. Availability 99.5%, P1 first response 4 business hours. Runs 6 Feb 2024 to 29 Aug 2024.
What it says
What this says
As at Fri 9 Oct 2026Executed order form signed 5 Feb 2024 adding ten users to the Starter subscription at £3,500 annual recurring, with a stated total contract value of £1,975. Availability 99.5%, P1 first response 4 business hours. Runs 6 Feb 2024 to 29 Aug 2024.
What it is: an executed expansion order form under the existing Master Services Agreement. It adds one line, additional ten users, to the Starter subscription and leaves the base subscription unchanged.
Commits: service levels are 99.5% availability, P1 first response of 4 business hours and a service credit of 5% of one month's fee. Billing is annual, 30 days from invoice, in GBP.
Unusual: the line is £3,500 annual recurring but the total contract value is stated as £1,975. The term is part-year, 6 Feb 2024 to 29 Aug 2024, and co-terminous with the base subscription.
Not settled: the text does not say how £1,975 was reached, who signed for the customer (only "Authorised signatory") or whether the users were renewed after 29 Aug 2024.
As found in this document
As at Fri 9 Oct 2026- Date end29 Aug 2024Source: the AI read of this record
- Date signed5 Feb 2024Source: the AI read of this record
- Date start6 Feb 2024Source: the AI read of this record
- Price£3,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Additional ten users£3,500 annual recurring amount for this lineSource: the AI read of this record
- Total contract value of this order form£1,975Source: the AI read of this record
- Billing frequencyannualSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Invoice currencyGBPSource: the AI read of this record
- End date29 Aug 2024Source: the AI read of this record
The document
Body
Ardenmore Pension Administration - Order Form (signed)
Status: Executed Version: 1
This order form is made under the Master Services Agreement already in place between the parties and adds to the existing Starter subscription.
1. Parties
| Supplier | BG-Demo, London |
| Customer | Ardenmore Pension Administration, Birmingham |
| Account owner (BG-Demo) | Tom Ashdown |
| Customer success manager (BG-Demo) | Marcus Bell |
2. Subscription
| Item | Detail |
|---|---|
| Tier | Starter |
| Customer since | 30 Aug 2023 |
| Existing licensed users | 15 |
| Existing contracted annual recurring revenue | £20k |
| Deal type | Expansion |
The existing Starter subscription is unchanged by this order form.
3. Order lines
| Line | Quantity | Unit price (annual) | Discount | Net amount | Recurring |
|---|---|---|---|---|---|
| Additional ten users | 1 | £3,500 | 0% | £3,500 | Yes, annual |
Annual recurring amount for this line: £3,500 Total contract value of this order form: £1,975
4. Term
| Start date | 6 Feb 2024 |
| End date | 29 Aug 2024 |
Read the whole document (1,985 characters)
The additional users run co-terminously with the existing subscription and end with it.
5. Billing
- Billing frequency: annual.
- Payment terms: 30 days from invoice.
- Invoices are issued in GBP.
6. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
The nightly refresh is complete by 07:00 customer local time on business days, as for every tier. Service credits for this tier are not payable for data freshness.
7. Signatures
Signed on 5 Feb 2024.
| BG-Demo | Ardenmore Pension Administration | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory for the customer |
| Date | 5 Feb 2024 | 5 Feb 2024 |
Unusual terms
As at Fri 9 Oct 2026- Total contract value £1,975 against £3,500 annual line
- Part-year term, co-terminous with base subscription
- Mid-term expansion of Starter users