Ardenmore Pension Administration - Order Form (signed)
Documentexecuted Ardenmore Pension Administration · order form · executed · 16 Aug 2023
Executed order form for the Starter tier under the Master Services Agreement. Subscription £20k a year plus £6,000 one-off implementation, £26k total contract value. Availability 99.5%, P1 first response 4 business hours.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Starter tier under the Master Services Agreement. Subscription £20k a year plus £6,000 one-off implementation, £26k total contract value. Availability 99.5%, P1 first response 4 business hours.
What it is: an executed order form dated 16 Aug 2023, signed by Nell Ashcombe for BG-Demo and an unnamed authorised signatory for the customer. It is placed under the Master Services Agreement and prevails over it for the lines and service levels set out.
Commits: Starter subscription of £20k, billed "annual, in advance" on "30 days from the invoice date". Service levels are 99.5% availability and 4 business hours for P1 first response.
Unusual: nothing off standard. Service credits are "Availability only" and "do not apply to data freshness".
Not settled: the initial term ended 29 Aug 2024 and the text gives no renewal date or auto-renewal. It does not show later terms, the customer signatory's name or role, or the current price.
As found in this document
As at Fri 9 Oct 2026- Date end29 Aug 2024Source: the AI read of this record
- Date signed16 Aug 2023Source: the AI read of this record
- Date start30 Aug 2023Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Annual subscription£19,500Source: the AI read of this record
- One-off implementation fee£6,000Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee for a month in which the availability commitment is missedSource: the AI read of this record
- Service credit basisAvailability onlySource: the AI read of this record
- Implementation scopeImplementation – Starter (4 weeks, up to 4 connectors)Source: the AI read of this record
Body
Ardenmore Pension Administration - Order Form (signed)
Status: Executed Order form date: 16 Aug 2023 Governing agreement: BG-Demo Master Services Agreement
1. Parties
| Supplier | BG-Demo, London |
| Customer | Ardenmore Pension Administration, Birmingham |
| BG-Demo account owner | Tom Ashdown |
| BG-Demo customer success manager | Marcus Bell |
This order form is placed under the Master Services Agreement between the parties. If anything in this order form conflicts with the Master Services Agreement, this order form prevails for the lines and service levels set out below.
2. Order summary
| SKU | Description | Qty | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | 1 | £20k | 0% | £20k | Annual subscription |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | 0% | £6,000 | One-off, fixed fee |
| Summary | Amount |
|---|---|
| Annual recurring subscription | £20k |
| One-off implementation fee | £6,000 |
| Total contract value | £26k |
Read the whole document (2,905 characters)
The total contract value includes the one-off implementation fee. The annual subscription is £20k.
3. Term
| Tier | Starter |
| Subscription start date | 30 Aug 2023 |
| Subscription end date | 29 Aug 2024 |
| Initial term | One year |
The subscription runs for the initial term shown above. Renewal is handled through the customer success manager, who will raise it ahead of the end date.
4. Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the invoice date.
- The one-off implementation fee is invoiced separately from the subscription.
- All amounts are in pounds sterling (GBP) and are exclusive of VAT.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit basis | Availability only |
| Service credit | 5% of one month's fee for a month in which the availability commitment is missed |
Service credits under this order form apply to availability only. They do not apply to data freshness.
6. Scope notes
- The Starter tier covers one team: the Customer's client-relationship team.
- Implementation covers connection of up to four of the Customer's data sources, delivered over the implementation period set out in the line table.
- Additional users, additional connectors or a move to a higher tier would be agreed through a separate order form.
7. Signatures
Signed for and on behalf of each party by its authorised signatory.
| BG-Demo | Ardenmore Pension Administration | |
|---|---|---|
| Name | Nell Ashcombe | Authorised signatory |
| Title | Chief Executive Officer and Co-founder | Authorised signatory of the Customer |
| Date signed | 16 Aug 2023 | 16 Aug 2023 |