Hartside Student Living - Master Services Agreement v2
Documentdraft Hartside Student Living · contract · draft · 2026-02-24
Draft Master Services Agreement for the Growth tier, prepared 24 Feb 2026, not signed. It states 99.5% availability, P1 first response of 1 business hour, and a £45k annual charge after a 10% first-term discount.
What it says
What this says
Current to 13 Oct 26Draft Master Services Agreement for the Growth tier, prepared 24 Feb 2026, not signed. It states 99.5% availability, P1 first response of 1 business hour, and a £45k annual charge after a 10% first-term discount.
What it is: a draft MSA prepared by Lewis Kerr, marked "Not for signature until the open points at the end are closed." No signatures have been given.
Commits: availability 99.5%, P1 first response 1 business hour, and a service credit of "10% of one month's fee for each month in which availability is missed". The annual recurring charge is £45k and total contract value £57k, with payment within 30 days.
Unusual: the 10% discount is on the Growth list of £50k and applies to the first term only. The credit covers availability only, not data freshness.
Not settled: the liability cap wording, the data protection schedule and the order form. The text does not show an executed copy, so this is an open item and not contracted price or terms.
As found in this document
Current to 9 Oct 26- Date end9 Apr 2027Source: object_read:doc_158_004
- Date start10 Apr 2026Source: object_read:doc_158_004
- Price£45,000Source: object_read:doc_158_004
- Availability99.5%Source: object_read:doc_158_004
- P1 first response1 business hourSource: object_read:doc_158_004
- Service credit10% of one month's fee for each month in which availability is missed10% of one month's fee for each month in which availability is missed · Source: object_read:doc_158_004
- Credit basisAvailability onlySource: object_read:doc_158_004
- Annual recurring charge£45,000Source: object_read:doc_158_004
- Implementation fee£12,000Source: object_read:doc_158_004
- Total contract value£57,000Source: object_read:doc_158_004
- BillingannualSource: object_read:doc_158_004
- Payment terms30 days from invoiceSource: object_read:doc_158_004
- Initial term10 Apr 2026 to 9 Apr 2027Source: object_read:doc_158_004
The document
Body
Hartside Student Living - Master Services Agreement v2
Status: Draft. Prepared by Lewis Kerr, Account Executive, BB-Demo, on 24 Feb 2026. Not for signature until the open points at the end are closed.
Parties
| Supplier | BB-Demo, London |
| Customer | Hartside Student Living, Nottingham |
| Account owner (BB-Demo) | Lewis Kerr |
| Customer success manager (BB-Demo) | Hollie Grieve |
Background
Hartside Student Living operates purpose-built student accommodation across eight university cities. It has chosen the Growth tier of the company brain so that its university partnerships and resident services teams can see each university's nomination agreements, tickets and invoices together. The brain is built and run inside the Customer's own Snowflake account.
This agreement sets the terms on which BB-Demo supplies the subscription and the implementation. The commercial detail is set out in the Commercial summary below and will be repeated in the order form issued under this agreement.
Commercial summary
Read the whole document (4,132 characters)
| SKU | Line | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £50k | 10% | £45k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
- Annual recurring charge: £45k
- Total contract value: £57k, being the annual subscription plus the one-off implementation fee
- Tier: Growth
- Start date: 10 Apr 2026
- End date: 9 Apr 2027
- Billing: annual
- Payment terms: 30 days from invoice
All sums are stated exclusive of VAT, which is added at the prevailing rate. The discount applies to the first term only.
Terms
1. Definitions and scope
The "Service" means the Growth tier of the company brain, supplied to the Customer for use by its own staff. The "Implementation" means the fixed-fee set-up work described in the commercial summary. Each order form issued under this agreement forms part of it.
2. Term
The initial term runs from 10 Apr 2026 to 9 Apr 2027. BB-Demo will give notice of renewal ahead of the end of the term, and the renewal price will be confirmed in writing before it takes effect.
3. Fees and payment
The Customer will pay the subscription annually in advance and the implementation fee on the invoice raised for it. Undisputed invoices are payable within 30 days. Any dispute should be raised in writing before the due date.
4. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month in which availability is missed |
| Credit basis | Availability only |
The service credit is calculated on availability. It does not extend to data freshness under the Growth tier.
5. Customer responsibilities
The Customer will give BB-Demo timely access to the source systems it wishes to connect, will name an administrator, and will keep its own users within the Growth allowance unless it buys additional capacity.
6. Data and security
The Customer's data stays in its own Snowflake account. BB-Demo will process it only to provide the Service and will follow the data protection terms agreed between the parties.
7. Liability and termination
Each party's liability is limited as set out in the final agreed schedule. Either party may terminate for material breach that remains unremedied after reasonable written notice.
8. Governing law
This agreement is governed by the law of England and Wales.
Signature block
To be completed on execution. No signatures have been given on this draft.
| For BB-Demo | For Hartside Student Living |
|---|---|
| Authorised signatory | Authorised signatory |
| Signature: | Signature: |
| Date: | Date: |
Open points
- Liability cap wording to be agreed with the Customer's legal team.
- Data protection schedule to be attached once the Customer has reviewed it.
- Order form to be issued under this agreement once these terms are settled.
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Service credit excludes data freshness