Kenmure Business Telecom - Master Services Agreement (signed)
Documentexecuted Kenmure Business Telecom · contract · executed · 14 Aug 2025
Executed MSA signed 14 Aug 2025 for the Enterprise tier, term 28 Aug 2025 to 27 Aug 2026. Availability 99.9%, P1 first response 30 minutes, subscription £104k annual recurring charge after a 5% first-term discount, plus £30k implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 14 Aug 2025 for the Enterprise tier, term 28 Aug 2025 to 27 Aug 2026. Availability 99.9%, P1 first response 30 minutes, subscription £104k annual recurring charge after a 5% first-term discount, plus £30k implementation.
What it is: the executed master agreement for the Enterprise B-Glass, built inside the customer's Snowflake account. It states "This agreement, with its commercial lines and service levels, is the whole agreement on its subject and replaces any earlier draft or proposal."
Commits: availability of 99.9%, P1 first response of 30 minutes, and a service credit of "10% of one month's fee for each month with a breach", covering availability and data freshness. Billing is quarterly, with payment 30 days from invoice.
Unusual: the 5% discount applies to the first term only, so the renewal price is not settled here. The implementation line says up to twelve connectors but names no live-by dates.
Not settled: the term ended on 27 Aug 2026, before the as-of date. The document states no renewal or auto-renewal mechanism and no notice period, so the renewal position must be checked elsewhere. The customer signatory is named only as an authorised signatory.
As found in this document
As at Fri 9 Oct 2026- Date end27 Aug 2026Source: the AI read of this record
- Date signed14 Aug 2025Source: the AI read of this record
- Date start28 Aug 2025Source: the AI read of this record
- Price£104,500Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response30 minutesSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Nightly refreshcomplete by 07:00 Customer local time on business daysSource: the AI read of this record
- Annual recurring charge£104,500Source: the AI read of this record
- Implementation fee£30,000 one-offSource: the AI read of this record
- Total contract value£134,500Source: the AI read of this record
- Billing frequencyQuarterlySource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Kenmure Business Telecom - Master Services Agreement (signed)
Status: Executed Signed: 14 Aug 2025 Version: 1
Parties
This agreement is made between BG-Demo, a London data business ("BG-Demo"), and Kenmure Business Telecom, a business telecoms and connectivity provider based in Glasgow ("the Customer").
Purpose
BG-Demo will provide B-Glass at the Enterprise tier, built and run inside the Customer's own Snowflake account, so that the Customer's account management, provisioning and service desk teams can see each business customer's circuits, faults and bills together.
Term
| Item | Detail |
|---|---|
| Start date | 28 Aug 2025 |
| End date | 27 Aug 2026 |
| Tier | Enterprise |
| Billing frequency | Quarterly |
| Payment terms | 30 days from invoice |
Commercial lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass, Enterprise subscription | 1 | £110k | 5% | £104k | Yes, annual |
| IMP-ENTERPRISE | Implementation, Enterprise: twelve weeks, security review support, up to twelve connectors | 1 | £30k | 0% | £30k | No, one-off |
Read the whole document (3,037 characters)
Annual recurring charge: £104k Total contract value: £134k, being the annual subscription plus the one-off implementation fee.
The discount applies to the first term only. All amounts are in GBP and exclusive of VAT.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 30 minutes |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
The nightly refresh is complete by 07:00 Customer local time on business days. Because the Enterprise tier credits data freshness as well as availability, a stale-data month counts as a breach for the purposes of service credits.
Responsibilities
- BG-Demo will deliver the implementation, support the Customer's security review and keep the connectors listed in the implementation line live.
- The Customer will give timely access to the systems being connected and name a lead for the programme.
- Account owner at BG-Demo: Tom Ashdown. Customer success manager: Marcus Bell.
Confidentiality and data
Each party will keep the other's confidential information confidential and use it only for this agreement. The Customer's data stays in the Customer's Snowflake account. Personal data is handled under the separate Data Processing Agreement signed on the same date.
General
This agreement, with its commercial lines and service levels, is the whole agreement on its subject and replaces any earlier draft or proposal. Changes must be in writing and signed by both parties. It is governed by the laws of England and Wales.
Signatures
| For BG-Demo | For Kenmure Business Telecom |
|---|---|
| Name: Tom Ashdown | Name: Authorised signatory |
| Title: Account Executive | Title: Authorised signatory, Kenmure Business Telecom |
| Date: 14 Aug 2025 | Date: 14 Aug 2025 |
Unusual terms
As at Fri 9 Oct 2026- 5% discount on first term only
- quarterly billing
- service credit covers data freshness as well as availability