Brimscombe Energy - QBR
Documentfinal Brimscombe Energy · qbr_deck · final · 2026-06-25
Final quarterly business review deck for the Enterprise subscription, presented by Daniel Okafor on 25 Jun 2026. It reports rising usage below the 180 licensed users, light support demand and a term ending 9 Jan 2027, with no agreed value measure yet.
What it says
What this says
Current to 13 Oct 26Final quarterly business review deck for the Enterprise subscription, presented by Daniel Okafor on 25 Jun 2026. It reports rising usage below the 180 licensed users, light support demand and a term ending 9 Jan 2027, with no agreed value measure yet.
What it is: a customer-facing QBR deck written by Daniel Okafor, Customer Success Manager. It states contracted annual recurring revenue of £120k, 180 licensed users and no overdue invoices.
Commits: nothing new. It says the Enterprise service levels "continue to apply as set out in the executed order form", without restating availability, response or freshness figures.
Risks: adoption is "well below licensed seats", concentration of questions has not been reviewed, and there is "No agreed measure of benefit yet". Renewal is flagged ahead of the ninety-day notice point.
Not settled: the deck gives no active user count, no question volumes and no pricing for renewal. Next steps are owned by Daniel Okafor and Tom Ashdown, with no fixed dates beyond "well ahead of 9 Jan 2027".
As found in this document
Current to 9 Oct 26- Date end9 Jan 2027Source: object_read:doc_154_019
- Date renewal9 Jan 2027Source: object_read:doc_154_019
The document
Body
Brimscombe Energy - QBR
Quarterly business review, Enterprise subscription Presented on Thursday 25 June 2026 by Daniel Okafor, Customer Success Manager, BB-Demo Account owner: Tom Ashdown Status: Final
1. Where we are
| Item | Position |
|---|---|
| Customer | Brimscombe Energy, Gloucester |
| Tier | Enterprise |
| Customer since | Friday 10 January 2025 |
| Contracted annual recurring revenue | £120k |
| Licensed users | 180 |
| Current term ends | 9 Jan 2027 |
| Invoices overdue | None |
Brimscombe Energy is a business gas and electricity supplier, licensed by Ofgem, serving a large book of SME and corporate sites. The company brain was bought so that the key-account, collections and complaints teams can see each business customer's sites, contracts, calls and bills together, in one place.
2. Usage this quarter
Read the whole document (4,515 characters)
- Average active users over the last thirty days are up on the prior quarter, a rise of roughly one in seven.
- Active users are still a modest share of the 180 licensed users. That is headroom, not a problem: the licence already covers many more people than are asking questions today.
- The trend is the useful reading. More people are opening the brain each week than at the start of the quarter, which suggests the teams that started using it are bringing colleagues along.
Discussion point: which of the three teams (key accounts, collections, complaints) has the most colleagues who have a seat but have not yet logged in?
3. Value delivered
What the evidence supports from our own records:
- Account, contract, call and billing history for a business customer can be reached from a single question rather than from several systems in turn.
- The collections and complaints teams share the same view of a customer, which reduces the back-and-forth needed to reconcile what each team knows.
What we do not yet have is a measured before-and-after figure for time saved or complaints resolved. We would like to agree with Brimscombe Energy which outcome matters most to leadership, so that the next review can put a number against it.
4. Support and service
| Measure | Last thirty days |
|---|---|
| Tickets raised | One |
| High-priority tickets | None |
| Overdue invoices | None |
Support demand is very light. A single ticket from a user base of this size is consistent with a settled deployment, and it is worth confirming with the teams that quiet means comfortable rather than unfamiliar. The Enterprise service levels on availability, priority response and nightly data freshness continue to apply as set out in the executed order form.
5. Risks and watch points
| Area | Reading | Action |
|---|---|---|
| Adoption | Growing, but well below licensed seats | Targeted onboarding for teams with idle seats |
| Concentration | We have not reviewed who asks the largest share of questions | Check for key-person dependence and spread usage |
| Renewal | Term ends 9 Jan 2027 | Open the renewal conversation in good time before the ninety-day notice point |
| Value case | No agreed measure of benefit yet | Agree one or two outcomes with the sponsor |
6. Opportunities
- Wider rollout inside the licence. Bringing more of the existing seats into regular use is the lowest-effort way to increase the value Brimscombe Energy sees from what it already pays for.
- Enterprise features. Executive sponsorship and the Enterprise support options remain available to use more fully, and we can walk through them with the account team.
- Further sources. If other systems hold customer context that the teams currently look up by hand, we can discuss connecting them.
7. Next steps
| Action | BB-Demo owner | Brimscombe Energy contact | Timing |
|---|---|---|---|
| Share a short list of licensed users who have not yet logged in, by team | Daniel Okafor | Sponsor and team leads | Within the next couple of weeks |
| Agree one or two outcome measures for the next review | Daniel Okafor | Sponsor | Before the next quarterly review |
| Review the commercial position ahead of renewal | Tom Ashdown | Sponsor and finance | Well ahead of 9 Jan 2027 |
8. Close
Thank you to everyone at Brimscombe Energy for the time given to this review. Just to close the loop: the account is healthy, usage is moving the right way, and the main task over the coming months is turning available seats into regular use and putting a clear value case behind the renewal.
Best wishes, Daniel Okafor Customer Success Manager, BB-Demo