Greer Ocampo Staffing - Security Questionnaire
Documentfinal Greer Ocampo Staffing · security questionnaire · final · 7 Mar 2026
BG-Demo's answers to a customer security questionnaire for the Growth tier. It states 99.5% monthly availability, P1 first response within one business hour, and refresh complete by 07:00 local time on business days. It states no price.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's answers to a customer security questionnaire for the Growth tier. It states 99.5% monthly availability, P1 first response within one business hour, and refresh complete by 07:00 local time on business days. It states no price.
What it is: a completed security questionnaire filed under the customer's Security folder, created and modified on 7 Mar 2026. The stored status is final, and the text carries no signature or contract wording.
Commits: "99.5% monthly availability. P1 incident first response within one business hour. Service credits apply if we miss our target." It also states "Refreshes complete by 07:00 your local time on business days" and that Growth supports 8 connectors.
Unusual: the document says BG-Demo is "working towards SOC 2 Type II", so no certification is claimed. Premium support is described as a paid add-on.
Not settled: it gives no price, term, signatory or renewal date, and it does not say how the answers relate to an order form. The executed order form decides contracted terms.
As found in this document
As at Fri 9 Oct 2026- Availability99.5% monthly availabilitySource: the AI read of this record
- P1 first responseP1 incident first response within one business hourSource: the AI read of this record
- Service creditsService credits apply if we miss our targetSource: the AI read of this record
- Data refreshRefreshes complete by 07:00 your local time on business daysSource: the AI read of this record
- ConnectorsGrowth tier supports 8 connectorsSource: the AI read of this record
The document
Body
Greer Ocampo Staffing - Security Questionnaire
Data security
| Question | Answer |
|---|---|
| How is data encrypted in transit and at rest? | In transit, all connections use TLS 1.2 or higher. At rest, data in your Snowflake account is encrypted per Snowflake's AES-256 standard. You control and manage the encryption keys. |
| Who has access to our data? | Only users you explicitly provision in BG-Demo. You set all access control. BG-Demo staff do not have production data access. Your Snowflake administrators control the database layer. |
| What are your backup and recovery practices? | Data is stored in your Snowflake account and follows your backup policies. BG-Demo maintains no separate backups. Snowflake provides native disaster recovery options. |
| Can we audit who accessed our data? | Yes. Snowflake's audit logs record all queries and access. You can review who accessed what data and when. |
Connectors and data freshness
Read the whole document (2,704 characters)
| Question | Answer |
|---|---|
| Which systems and how many can we connect? | Growth tier supports 8 connectors. Common integrations include Salesforce, HubSpot, Zendesk, Xero, Gong, Microsoft 365, Google Workspace and Slack. We can discuss custom sources. |
| How fresh is the data in BG-Demo? | We refresh data nightly. Refreshes complete by 07:00 your local time on business days. You control sync frequency and data retention periods. |
| What happens if a data connector breaks? | You and our support team are alerted automatically. We help troubleshoot; you control the source system and its API credentials. |
Availability and support
| Question | Answer |
|---|---|
| What is your service level commitment? | 99.5% monthly availability. P1 incident first response within one business hour. Service credits apply if we miss our target. |
| What support is included with Growth tier? | Standard email and helpdesk support, with quarterly business reviews. Premium support (dedicated named engineer, 07:00–20:00 UK time) is available as a paid add-on. |
| Do you provide training? | Yes. Onboarding and setup training are included. On-site training days and advanced workshops are available as add-ons. |
Compliance and standards
| Question | Answer |
|---|---|
| What is your current certification status? | We are working towards SOC 2 Type II. Enterprise tier customers receive a detailed security review before go-live. |
| Do you sign a Data Processing Agreement? | Yes. We execute a DPA compliant with UK and EU data protection regulations (GDPR-aligned). |
| Where will our data be stored? | Data remains in your Snowflake account in your chosen region. Default options are US or EU; other regions can be arranged on request. |
Unusual terms
As at Fri 9 Oct 2026- SOC 2 Type II not yet held
- Premium support only as paid add-on