Quennell Harte - Master Services Agreement v2
Documentdraft Quennell Harte · contract · draft · 12 Jun 2026
Draft Master Services Agreement v2 for the Starter tier, term 17 Jul 2026 to 16 Jul 2027. Availability 99.5%, P1 first response 4 business hours, subscription £22k a year plus £6,000 implementation. Marked draft, not executed.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement v2 for the Starter tier, term 17 Jul 2026 to 16 Jul 2027. Availability 99.5%, P1 first response 4 business hours, subscription £22k a year plus £6,000 implementation. Marked draft, not executed.
What it is: a draft MSA, version 2, between Quennell Harte and BG-Demo Ltd, filed under the customer's Contracts folder. The text ends "Status: Draft", so it is an open item, not contracted paper.
Commits: if signed, "Subscription (annual)" at £22k and implementation at £6,000, total £28k, with 30 days from invoice. Availability 99.5%, P1 first response 4 business hours, nightly refresh by 07:00 UK time, and a 5% service credit for availability only.
Unusual: nothing off the Starter standard. The subscription figure matches the v2 list price, and termination is on 90 days' written notice.
Not settled: the document names no signatory and no signing date. It refers to an order form and a separate Data Processing Agreement that are not shown here, and the evidence does not show whether an executed copy exists.
As found in this document
As at Fri 9 Oct 2026- Date end16 Jul 2027Source: the AI read of this record
- Date start17 Jul 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Subscription (annual)£22,000Source: the AI read of this record
- Implementation (one-off)£6,000Source: the AI read of this record
- Total contract value£28,000Source: the AI read of this record
- BillingAnnual in advance for the subscription; one-time invoice for implementation upon commencement.Source: the AI read of this record
- Payment Terms30 days from invoiceSource: the AI read of this record
- Contract Term17 Jul 2026 to 16 Jul 2027Source: the AI read of this record
- Availability99.5% of the time, measured on a monthly basis, excluding scheduled maintenanceSource: the AI read of this record
- First Response (P1)4 business hours (09:00–17:00 UK time, Monday–Friday)Source: the AI read of this record
- Data RefreshNightly refresh complete by 07:00 UK time on business daysSource: the AI read of this record
- Service Credit5% of that month's subscription fee if availability falls below 99.5% in any monthSource: the AI read of this record
- Termination notice90 days' written noticeSource: the AI read of this record
Body
Master Services Agreement
DRAFT, Version 2
1. Parties
This agreement is between Quennell Harte ("Customer"), with principal office in Bristol, United Kingdom, and BG-Demo Ltd ("Provider"), with principal office in London, United Kingdom.
2. Services
The Provider will deliver B-Glass subscription (Starter tier) and implementation services as described in the attached order form, effective from 17 Jul 2026.
3. Fees and Payment
| Subscription (annual) | £22k |
| Implementation (one-off) | £6,000 |
| Total contract value | £28k |
Billing: Annual in advance for the subscription; one-time invoice for implementation upon commencement.
Payment Terms: 30 days from invoice
Contract Term: 17 Jul 2026 to 16 Jul 2027
4. Services and Support
Starter Tier includes:
- Natural language query across integrated data (pages, chat, search)
- The Starter user allowance
- Up to 4 data connectors
- Six-monthly check-ins with your account team
Implementation includes:
- Configuration of up to 4 connectors
- Initial data setup
- 4 weeks of delivery time
5. Service Levels and Availability
Read the whole document (2,238 characters)
Availability: The service shall be available 99.5% of the time, measured on a monthly basis, excluding scheduled maintenance.
First Response (P1): 4 business hours (09:00–17:00 UK time, Monday–Friday)
Data Refresh: Nightly refresh complete by 07:00 UK time on business days.
Service Credit: If availability falls below 99.5% in any month, the Customer is entitled to a credit of 5% of that month's subscription fee.
6. Confidentiality
Each party shall keep the other's confidential information confidential and use it only in performance of this agreement.
7. Limitation of Liability
Neither party shall be liable for indirect, incidental or consequential losses arising from this agreement.
8. Compliance
The Provider shall comply with data protection law. A separate Data Processing Agreement governs the handling of personal data.
9. Termination
This agreement shall commence on 17 Jul 2026 and shall continue for one year unless earlier terminated by either party on 90 days' written notice.
Status: Draft